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PENGARUH FOOD QUALITY DAN SERVICE QUALITY TERHADAP BEHAVIORAL INTENTION MELALUI CUSTOMER SATISFACTION PADA RESTORAN CHICKEN MANIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-01)For urban people, dine in restaurant already become a lifestyle. Fast Food Restaurant with Fried Chicken product can be found in Surabaya easily. Nowadays, instead of global player, the local fast food restaurant also can ... -
Pengaruh Product Quality Terhadap Customer Loyalty Melalui Customer Satisfaction Pada Produk BlackBerry Di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-01)Blackberry become popular lately due to feature of the Blackberry call BBM. To improve and maintain the popularity of the Blackberry, then we conduct research to know whether the that product quality from Blackberry ... -
IMPLEMENTATION OF BINARY LOGISTIC REGRESSION ANALYSIS FOR FINANCIAL DISTRESS PREDICTION ON MANUFACTURING FIRMS LISTED IN INDONESIA STOCK EXCHANGE (IDX) PERIOD 2005-2009
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-01)In today’s complex and ever changing world, business enviroment keeps changing.Dynamic environment will force firms to adapt with it, or else they are going to suffer. Every change affects the capabilities of firm to survive ... -
PENGARUH SERVICESCAPE DAN KUALITAS KOMUNIKASI KARYAWAN TERHADAP LOYALITAS NASABAH MELALUI KEPUASAN NASABAH BANK MANDIRI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-04)The purpose of this study was to examine direct and indirect effects of an integrated model of servicescape and personal communication quality upon customer loyalty, and considered customer satisfaction as intervening ... -
PENGARUH INFORMASI AKUNTANSI DAN NON AKUNTANSI TERHADAP PERINGKAT OBLIGASI PADA PERUSAHAAN TERDAFTAR DI BURSA EFEK INDONESIA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Accounting, 2011-01-11)Bond rating is one that should be considered by investors before making an investment bond. This is because bond rating provides an informative statement and provides signals about the probability of failure of a company's ... -
PRINSIP HUKUM KEPEMILIKAN HAK ATAS TANAH SATUAN RUMAH SUSUN OLEH ORANG ASING
(Universitas Pelita Harapan Surabaya - Department Of Law - Master Of Law, 2011-01-17)Rumah adalah salah satu kebutuhan dasar manusia selain pakaian dan makanan. Di daerah perkotaan, yang berpenduduk padat dan tanah yang tersedia sangat terbatas, dikembangkan suatu konsep perumahan dan pemukiman dalam bentuk ... -
TINJAUAN YURIDIS PEMBEBANAN FIDUSIA OBYEK LEASING DALAM PERJANJIAN SEWA GUNA USAHA (LEASING)
(Universitas Pelita Harapan Surabaya - Department Of Law - Master Of Law, 2011-02-01)Pada dasarnya lembaga jaminan fidusia merupakan jaminan yang digunakan para pihak dalam suatu perjanjian hutang piutang. Debitur menyerahkan hak kepemilikan suatu barang kepada kreditur sebagai jaminan bahwa debitur ... -
TRADEOFF OR PECKING ORDER: CAPITAL STRUCTURE POLICY SUITABLE FOR INDONESIAN FINANCIALLY DISTRESSED FIRMS
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2011-04-01)Most of the previous studies have analyzed the valididty of Tradeoff and Pecking order not in the context of financial distress. The study of Liang and Bathala (2009) have already analyzed the validity of Tradeoff and ... -
Factors Influencing Dividend Payout Ratio of Non- Finance Sector in Indonesia
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-05-24)This research aims to explore the effects of return on assets, net profit margin, current ratio, debts to total assets, debts to equity ratio, assets growth and company size toward dividend payout ratio among the non-finance ... -
INFLUENCE OF SERVICE QUALITY, FOOD QUALITY, RESTAURANT AMBIENCE, AND PRICE ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AT THE FU YUAN PALACE RESTAURANT IN MEX BUILDING, SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-07)The main objectives of this study were to identify attributes that influence customer satisfaction and determine their relationships with customer satisfaction. The variables included in this research are service quality, ... -
PENGARUH BRAND UNIQUENESS, SELF-EXPRESSIVE, PRESTIGE OF THE BRAND, HEDONIC BRAND, DAN CONSUMER’S EXTRAVERSION TERHADAP BEHAVIORAL INTENTION YANG DIINTERMEDIASI OLEH BRAND PASSION PADA SEPEDA MEREK “AGENT SERIES” DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-15)Brand passion can be defined as “a primarily affective, extremely positive attitude toward a specific brand that leads to emotional attachment and influences relevant behavioral factors” (Bauer, 2007). If the consumer can ... -
PENGARUH GREEN PRODUCT QUALITY DAN GREEN BRAND IMAGE TERHADAP CONSUMER LOYALTY MELALUI GREEN SATISFACTION, GREEN BRAND EQUITY DAN GREEN TRUST PADA PRODUK THE BODY SHOP DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-25) -
Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Melalui Kepercayaan Pelanggan dan Kepuasan Pelanggan Pada Apotek di Manado
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-25)Customer loyalty has become an important thing for any companies which want to have stable growth. Customer which are satisfied and trust the service quality of a company tend to become loyal to the company. Pharmacies ... -
PERANAN OFFLINE BRAND TRUST TERHADAP TECHNOLOGY ACCEPTANCE MODEL MELALUI PERCEIVED RISK DALAM ONLINE SHOPPING PRODUK ELEKTRONIK DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-29)Online shopping is a new and popular way to shop in Indonesia generally, and especially in Surabaya. Consumers are engaged in uncertainty situation when they are shopping in online webstore, which is completely different ... -
PENGARUH BRAND AWARENESS, BRAND ASSOCIATION, PERCEIVED QUALITY DAN BRAND LOYALTY TERHADAP REPURCHASE INTENTION MELALUI BRAND EQUITY BERAS DALAM KEMASAN BERMEREK “MANNA” DI JEMBER
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-08-03)Brand equity becomes a very important thing to note by the company in line with free trade because it raises a variety of production of goods by different manufacturers of similar goods. Rice is included in the product ... -
Hentai vs. Harlequin: A Philosophical Critic towards Pornography
(The Department Of English Faculty Of Arts And Chula Unisearch Chulalongkorn University, 2011-10-18)Abstract This short paper will analyze the values behind two distinctive erotic texts, Hentai and Harlequin-styled romance, seen from literary criticism point of view. As the introduction, a glance on how porn laws define ... -
ANALISIS PERBEDAAN KUALITAS AUDIT BERDASARKAN PERSPEKTIF GENDER (STUDI KASUS PADA AUDITOR KAP DI SURABAYA)
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Accounting, 2011-12-09)Public Accountants are independent auditors who provide services primarily in the areas of audit financial statements made by his client. The responsibility of public accountant is to examine and give a fairness opinion ... -
FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT BELI KONSUMEN TERHADAP PRODUK IPAD2 DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2011-12-12)Developments in technology certainly can’t be denied from time to time to influence of human lifestyles. Ipad2 is one of the gadgets from Apple are welcomed by the market; Ipad2 is a tablet into a new lifestyle among ... -
PENGARUH SERVICE QUALITY DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP CUSTOMER SATISFACTION DALAM MENINGKATKAN REPETITIVE BUYING DI ALEX’S SALON EMBONG KENONGO SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2011-12-12)With the help of measuring instrument of Service Quality, Customer Relationship Management, and Customer Satisfaction, this study is accomplished to determined the level to increase Repetitive Buying in Alex’s Salon ... -
PENGESAMPINGAN PERKARA DEMI KEPENTINGAN UMUM SEBAGAI PENERAPAN ASAS OPORTUNITAS DITINJAU DARI UNDANG-UNDANG NO. 16 TAHUN 2004 TENTANG KEJAKSAAN REPUBLIK INDONESIA DAN KITAB UNDANG-UNDANG HUKUM ACARA PIDANA
(Universitas Pelita Harapan Surabaya - Faculty Of Law - Department Of Law, 2011-12-15)Penelitian ini membahas tentang pengesampingan perkara demi kepentingan umum/ deponeering yang merupakan bagian dari asas oportunitas yang dimiliki oleh Jaksa Agung setelah memperhatikan saran dan pendapat dari badan-badan ...