Browsing by Author "RADIANY, ADE ASRIA"
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THE INFLUENCES OF SERVICE QUALITY TOWARD PERCEIVED VALUE AND STUDENT SATISFACTION WHICH AFFECT LOYALTY AND WORD-OF-MOUTH (WOM)
RADIANY, ADE ASRIA (Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)The literature reveals that higher institutions are becoming more aware of the importance of Service Quality. This research study examines how service quality influences perceived value and student satisfaction in affecting ...