Browsing by Author "TANDIRURA, MARFIN DINDI"
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ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DENGAN METODE QFD ( QUALITY FUNCTION DEPLOYMENT ) PADA JASA TRANSPORTASI BUS PO. LITHA & CO TRAYEK MAKASSAR-TORAJA
TANDIRURA, MARFIN DINDI (Universitas Pelita Harapan Surabaya - Faculty Of Industrial Technology - Department Of Industrial Engineering, 2016-03-31)Competition in the transportation services industry is getting tougher. Because there are some transportation services company that sprung up with the latest innovations. In this competition, every bus company doesn’t ...