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ANALISIS PENGARUH EFFICIENCY, SYSTEM AVAILABILITY, FULFILLMENT, DAN PRIVACY TERHADAP PERCEIVED VALUE DAN CUSTOMER LOYALTY PELANGGAN TRAVELOKA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-10-12)
In the present, the Tourism industry is growing rapidly. One factor
supporting tourism is the facility of online travel agencies. In the generation of the
2000s, tourist locations in Indonesia is largely dominated by ...
ANALISIS PENGARUH ENVIRONMENTAL DAN NONENVIRONMENTAL TERHADAP CUSTOMER ENGAGEMENT DAN CUSTOMER LOYALTY PADA PELANGGAN ALFAMART DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-09-19)
The market of modern retail has been grown rapidly especially in Indonesia
as well as numbers of modern retail company. In Indonesia alone there are several
leaders of the market. Alfamart is one of the top two biggest ...
Analisis Pengaruh Variabel Service Quality Attributes, Accessibility, dan Well-Being in Club Terhadap Customer Loyalty di Celebrity Fitness Di Surabaya
(LPPM Universitas Pelita Harapan Surabaya, 2016-12-01)
Sebagian masyarakat Indonesia, utamanya di kota besar, makin sadar hidup sehat dengan tubuh bugar
dan aktif bergerak. Berolahraga di pusat kebugaran menjadi salah satu pilihan cara menjalani hidup sehat tersebut.
Berbadan ...
PENGARUH BRAND CREDIBILITY TERHADAP WORD OF MOUTH MELALUI CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA PT. ASTRA HONDA MOTOR DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-07-26)
In the face of an increasingly complex business environment such as the current
required for marketing the right way. In this way it can be used is Word of Mouth. Word of
Mouth is a process of communication that the ...
Analisis Faktor-Faktor yang Mempengaruhi Customer Loyalty Pada Pelanggan Starbucks di Surabaya
(LPPM Universitas Pelita Harapan Surabaya, 2016-06-01)
Pada saat ini, industri yang sedang bertumbuh dengan pesat di Indonesia adalah industri makanan dan minuman,
salah satunya kafe atau coffee shop. Di kota Surabaya pun, industri yang kini sedang tumbuh dengan pesat ...
Pengaruh Service Quality, Product Attribute, Brand Image Terhadap Customer Loyalty Melalui Customer Satisfaction (Studi Kasus Pada Taksi Blue Bird Di Surabaya)
(LPPM Universitas Pelita Harapan Surabaya, 2016-12-01)
Seiring dengan berjalannya waktu maka jumlah populasi akan semakin bertambah tiap tahunnya.
Dengan bertambahnya populasi maka akan bertambah juga kepemilikan akan kendaraan bermotor. Sehingga
volume kendaraan bermotor ...
ANALISIS PENGARUH LIFESTYLE, PERCEIVED QUALITY, PERCEIVED SIMILARITY, DAN BRAND IMAGE TERHADAP CUSTOMER LOYALTY PADA PELANGGAN NIKE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-12-30)
In modern times whose activity is very dense, many people who are reluctant to
exercise a variety of reasons. One of the sports equipment that can support the activities
of the sport is to use sports shoes are comfortable ...
THE EFFECT OF SERVICE QUALITY, PRODUCT QUALITY, GENERAL EXTERIOR, GENERAL INTERIOR ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY OF MCDONALD’S RESTAURANT BASUKI RAHMAT IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-12-02)
Food had become one of the most important factors in people’s life. One of
the largest food chain in the world, McDonald’s play a big role in food and
beverages business. McDonald’s contributes big aspect in worldwide ...
Analisis Pengaruh Service Quality, Service Leadership dan Easy to Use terhadap Customer Satisfaction dan Customer Loyalty Internet Banking BCA di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-11-23)
Competition among companies in Indonesia increasingly competitive.
Each company strives to win over consumers by providing superior products. In
addition, also provide optimal service. The consumer is king, so it should ...
PENGARUH SERVICE QUALITY, PRODUCT ATTRIBUTE, BRAND IMAGE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION (STUDI KASUS PADA TAKSI BLUE BIRD DI SURABAYA)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-01-20)
Over time, the total population will be growing every year. With increasing
population will also increase the ownership of a motor vehicle. So that the volume of motor
vehicles will also increase dramatically. Increased ...