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PENGARUH SERVICE QUALITY DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP CUSTOMER SATISFACTION DALAM MENINGKATKAN REPETITIVE BUYING DI ALEX’S SALON EMBONG KENONGO SURABAYA
(Pelita Harapan University - Surabaya, 2012-12-01)
Penelitian ini dilakukan untuk mengetahui tingkat Repetitive Buying di Alex’s Salon Embong Kenongo dengan menggunakan bantuan alat ukur Service Quality, Customer Relationship Management dan Customer Satisfaction. Alex’s ...
ANALYSIS OF THE INFLUENCE OF QUALITY OF THE PHYSICAL ENVIRONMENT, FOOD, AND SERVICE QUALITY ON RESTAURANT IMAGE, CUSTOMER SATISFACTION AND BEHAVIOR INTENTION TO THE CUSTOMERS OF THE BONCAFE RESTAURANT IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-18)
Human beings have so many kinds of needs that need to be fulfilled in order for them to live. One of those needs is food; this is considered as primary needs and with continuous improvement if this era is makes various ...
THE EFFECT OF CORPORATE IMAGE, PRODUCT QUALITY, SERVICE QUALITY, PERCEIVED RISK, PRICE CONSCIOUSNESS TOWARD REPURCHASE INTENTION OF SAMSUNG IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-27)
Technology is a driving factor in the process of globalization. Technology
start accelerated from 25 years ago. Start from 23 years ago the first Internet
commercialized, 22 years ago was created first mobile phone with ...
How to Create Sustainability for Modern Retail through Private Label: Case Study for Giant Supermarket in Indonesia
(Society of Interdisciplinary Business Research, 2017-07-06)
From year to year, modern retail business has changed quite drastically and by that we
can see new retail businesses. Nowadays, retail businesses in Indonesia is having a drastic
increase and we can know this is happening ...
Analisis Pengaruh Service Quality, Service Leadership dan Easy to Use terhadap Customer Satisfaction dan Customer Loyalty Internet Banking BCA di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-11-23)
Competition among companies in Indonesia increasingly competitive.
Each company strives to win over consumers by providing superior products. In
addition, also provide optimal service. The consumer is king, so it should ...
PENGARUH SERVICE QUALITY DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP CUSTOMER SATISFACTION DALAM MENINGKATKAN REPETITIVE BUYING DI ALEX’S SALON EMBONG KENONGO SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2011-12-12)
With the help of measuring instrument of Service Quality, Customer
Relationship Management, and Customer Satisfaction, this study is accomplished
to determined the level to increase Repetitive Buying in Alex’s Salon ...
ANALISIS PENGARUH VARIABEL RESTAURANT ENVIRONMENTAL CUES DAN NON-ENVIRONMENTAL CUES TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PELANGGAN COMEDY CAFÉ DI SURABAYA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Management, 2015-10-15)
Recently, an industry that is growing rapidly in Indonesia was food and
beverage industry, one of them is the restaurant. The high rate of restaurant
growth in Surabaya inseparable from increasing income of its citizen. ...
Pengaruh Food Quality, Service Quality, Atmosphere Quality terhadap Repurchase Intention melalui Customer Satisfaction pada pelanggan One Eighteenth Coffee di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
At this time business growth in East Java, especially in Surabaya, is
experiencing very rapid development. Based on BPS data, East Java, the food and
beverage industry is the largest industry in Surabaya and has the ...
PENGARUH SERVICE QUALITY, PRODUCT ATTRIBUTE, BRAND IMAGE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION (STUDI KASUS PADA TAKSI BLUE BIRD DI SURABAYA)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-01-20)
Over time, the total population will be growing every year. With increasing
population will also increase the ownership of a motor vehicle. So that the volume of motor
vehicles will also increase dramatically. Increased ...
Determinant of Customer-Company Identification (CCID) of Starbucks in Indonesia
(Review of Integrative Business and Economics Research, 2017-04-01)
In recent years, the development of the modern era led to the emergence of wide range
of businesses whose goal is to meet the needs of its customers. Business competition is
causing companies vying to provide a wide ...