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ANALISIS PENGARUH SYSTEM QUALITY, INFORMATION QUALITY DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI USER SATISFACTION PADA PELANGGAN M-BCA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
The presence of the internet requires an atmosphere in human life, especially in
the banking sector. Nowadays, customers are further facilitated by the existence of
banking services that can be accessed anytime and ...
ANALISIS PENGARUH VARIABLE CONSTRUED EXTERNAL IMAGE, PERCEIVED SALESPERSON CHARACTERISTICS, PERCEIVED COMPANY CHARACTERISTICS TERHADAP CUSTOMER EXTRA ROLE BEHAVIORS MELALUI CUSTOMER COMPANY IDENTIFICATION PADA PELANGGAN HYPERMART DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-10)
The rapid development of people's lifestyles and increasingly fierce
industrial competition resulted in several retail companies having to close outlets
and even declared bankrupt. Hypermart is one from the companies ...