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Analisis Pengaruh Interaction Quality, Physical Environment Quality, Outcome Quality Terhadap Customer Satisfaction Serta Dampaknya Terhadap Behavioral Intention Pada Pelanggan Starbucks di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
At the moment, the industry that being thrived in Indonesia is the culinary industry, one of which is a coffee shop. To be able to survive in business competition, Coffee Shop need to improve Behavioral Intention on the ...