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PENGARUH OPERANT DAN OPERAND SERVICE QUALITY TERHADAP BEHAVIORAL INTENTION MELALUI CUSTOMER ENGAGEMENT DAN CUSTOMER SATISFACTION (Studi Pada Siswa SMA Swasta Terakreditasi A di Surabaya)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2016-02-04)
The services sector cannot be separated from education, including
secondary education sector. High School is one of the organizations at the
secondary education sector in Indonesia. Moreover, schools high school continues
to ...
Analisis Pengaruh Interaction Quality, Physical Environment Quality, Outcome Quality Terhadap Customer Satisfaction Serta Dampaknya Terhadap Behavioral Intention Pada Pelanggan Starbucks di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
At the moment, the industry that being thrived in Indonesia is the culinary
industry, one of which is a coffee shop. To be able to survive in business
competition, Coffee Shop need to improve Behavioral Intention on the ...