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FACTORS THAT INFLUENCING SINGAPORE AIRLINES’ CUSTOMER LOYALTY IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-01)
The aviation industry in Asia-Pacific region has been growing remarkably in the 21st
century, driven by liberalization and globalization. Indonesia is amongst countries that has a rapid
growth in air travel industry as ...
ANALISIS PENGARUH QUALITY OF PHYSICAL ENVIRONMENT, SERVICE QUALITY DAN FOOD QUALITY TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA PELANGGAN RESTORAN ARUMANIS HOTEL BUMI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-03)
The era of globalization has caused the restaurant industry in Indonesia to
develop very rapidly. The restaurant industry is one industry that combines
products and service. Each restaurant also has its own characteristics ...
ANALISIS PENGARUH QUALITY OF FOOD, QUALITY OF SERVICE, QUALITY OF PHYSICAL ENVIRONMENT MELALUI CUSTOMER PRECIEVED VALUE TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION DI RESTORAN O’REILLYS MANADO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-12-10)
Penelitian ini dibuat untuk melihat faktor-faktor yang mempengaruhi tingkat Repurchase Intention dan Customer Satisfaction yang dipengaruhi melalui customer perceived value oleh quality of food, quality of service, dan ...
ANALYSIS OF THE INFLUENCE OF QUALITY OF THE PHYSICAL ENVIRONMENT, FOOD, AND SERVICE QUALITY ON RESTAURANT IMAGE, CUSTOMER SATISFACTION AND BEHAVIOR INTENTION TO THE CUSTOMERS OF THE BONCAFE RESTAURANT IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-18)
Human beings have so many kinds of needs that need to be fulfilled in order for them to live. One of those needs is food; this is considered as primary needs and with continuous improvement if this era is makes various ...