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PENGARUH OPERANT DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER ENGAGEMENT DAN CUSTOMER SATISFACTION (STUDI PADA NASABAH BANK CIMB NIAGA DI SURABAYA)

GUINIOR, STEVEN (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-20)

Economic growth is increasing every day. Economic growth has already led to changes in the structure of the economy. Economic growth is also followed by the development of business in the service sector, especially in ...