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BUILDING LOYALTY THROUGH VALUE: DIFFERENCES OF ROSECOLORED GLASSES FOR INDONESIAN MIDDLE-CLASS MALL VISITOR

Amelia; Ronald (STIE EKUITAS, 2019-07-14)
Mantaining customer loyalty: case study in Indonesian local cosmetic brand

Amelia, Amelia; Ronald, Ronald (Society of Interdisciplinary Business Research, 2020-06-06)
How to enhance word of mouth in the era of e-commerce: case study of Tokopedia

Gunawan, Hananiel M.; Sondakh, Oliandes (International Journal of Science and Business, 2020-08-12)
Analisis pengaruh service quality, perceived risk, social influence, dan promotion terhadap customer satisfaction dan customer loyalty pada pengguna Traveloka di Surabaya

Abigail, Cinta Kathleen (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-13)
Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction restoran XO Suki Surabaya

Amadea, Evelyn (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-10-05)
Analisis pengaruh human resource management, food quality, dan ambiance terhadap customer satisfaction dan akhirnya menuju customer behavioral intentions pada pelanggan restoran Bakmi GM di Surabaya

Alexander (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)
Analisis pengaruh atmospherics, food quality, service quality, other customer, brand image, customer satisfaction, terhadap brand preference melalui brand trust pada pelanggan restaurant seafood Layar di Surabaya

Danilo, Steven (2020-10-06)
Analisis pengaruh service quality terhadap customer loyalty melalui consumption emotions, image, perceived value, dan customer satisfaction pada pelanggan restoran Wingstop di jl. Bukit Darmo Boulevard Surabaya

Budiharto, Joel (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-10)
Analisis pengaruh food quality, service quality, price, convenience, atmosphere terhadap customer satisfaction dan repurchase intention pada pelanggan restoran Pizza Hut di Surabaya

Gunawan, Andreas (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)
Analisis pengaruh atmospherics, food quality, service quality, dan other customer terhadap brand preference, melalui brand image, customer satisfaction, dan brand trust pada konsumen restoran X.O Suki Tunjungan Plaza 4 Surabaya

Dewi, Nova Sinta (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-10-05)

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