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ANALISIS PENGARUH DISTRIBUTIVE FAIRNESS, PROCEDURAL FAIRNESS DAN INTERACTIONAL FAIRNESS TERHADAP RETALIATORY BEHAVIOR DAN DEMAND FOR REPARATION MELALUI RELATIONSHIP QUALITY SEBAGAI VARIABEL MODERASI DAN PERCEIVED BETRAYAL SEBAGAI VARIABEL MEDIASI PADA PENUMPANG MASKAPAI PENERBANGAN LION AIR DI SURABAYA
(2015-12-02)
Services in the services sector is very important to be improved. The company particularly Lion Air Airlines must be able to deal with complaints. This is because Lion Air has the highest number of complaints among others ...