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ANALISIS PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN DAPUR 21, UNIVERSITAS PELITA HARAPAN SURABAYA
(Universitas Pelita Harapan - Surabaya, 2012-12-01)
Dapur 21 is a newly established SMEs with the objective to be achieved customer satisfaction. To achieve customer satisfaction, Dapur 21 is always pay attention to quality factors, which are products and services. Problems ...
Measuring Organizational Performance: A Case Study of Food Industry SMEs in Surabaya-Indonesia
(International Journal Of Scientific Research And Management, 2017-12-12)
The concept of the Balance Scorecard is premised on the need for financial and non-financial indicators that
enable a holistic measurement of performance of the organization. The food industry in Indonesia is
experiencing ...