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FACTORS THAT INFLUENCE LION AIR’S CUSTOMER SATISFACTION AND CUSTOMER LOYALTY IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-11-17)
The aviation industry in the Asia-Pacific region has shown robust growth
in 21st century. Indonesia, the current engine of economic growth in Southeast
Asia and one of the largest economies in the Asia-Pacific, contains ...