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PENGARUH KEPERCAYAAN, KUALITAS LAYANAN, NILAI KONSUMEN (NILAI FUNGSIONAL DAN NILAI EMOSIONAL) TERHADAP KEPUASAN PELANGGAN PADA PENGGUNA INTERNET BANKING BCA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-16)
Globalization causes business competition become more competitive and
the use of technology becomes a mean to help company in winning the
competition. Banking industry is one of the companies that faced the effect ...