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Analisis pengaruh faktor environment quality, delivery quality, dan outcome quality terhadap behavioral intention melalui customer satisfaction pada pengguna situs belanja di Surabaya

Susannia, Monica (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-10-06)
Analisis pengaruh faktor quality physical environment, food quality, service quality, restaurant image dan customer perceived value terhadap behavioral intention melalui customer satisfaction pada konsumen Coffee Toffee di Surabaya

Elian, Evandrew Wahyu (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)
Analisi pengaruh dimensi online covenience terhadap customer satisfaction dan behavioral intention pelanggan Tokopedia di Surabaya

Surianggo, Arif (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-12-18)
Analisis faktor-faktor yang mempengaruhi behavioral intention dan customer satisfaction pada pelanggan Pizza Hut di Surabaya

Tedja, Rafles Arnoldi (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2021-08-26)

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- behavioral intention (4)
- customer satisfaction (4)
- food quality (2)
- service quality (2)
- access convenience (1)
- attentiveness convenience (1)
- customer perceived value (1)
- delivery quality (1)
- e-Commerce (1)
- e-service quality (1)
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