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Mantaining customer loyalty: case study in Indonesian local cosmetic brand

Amelia, Amelia; Ronald, Ronald (Society of Interdisciplinary Business Research, 2020-06-06)
Analisis pengaruh service quality, perceived risk, social influence, dan promotion terhadap customer satisfaction dan customer loyalty pada pengguna Traveloka di Surabaya

Abigail, Cinta Kathleen (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-13)
Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction restoran XO Suki Surabaya

Amadea, Evelyn (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-10-05)
Analisis pengaruh service quality terhadap customer loyalty melalui consumption emotions, image, perceived value, dan customer satisfaction pada pelanggan restoran Wingstop di jl. Bukit Darmo Boulevard Surabaya

Budiharto, Joel (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-10)
Analisis pengaruh physical environment quality terhadap perceived value, customer satisfaction dan customer loyalty pada pelanggan restoran pavilion JW Mariott di Surabaya

Lee, Sherren (2020-09-14)
Analisa faktor-faktor yang mempengaruhi customer trust, customer satisfaction dan customer loyalty pada pelanggan Shopee di Surabaya

Liestyawan, Grace (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)
Analisis pengaruh functions, usability, design, applications, price, customer support, corporate image, switching barrier, terhadap customer loyalty melalui customer satisfaction pada pengguna smartphone samsung di Surabaya

Nugraha, Kyko (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-09)
Analisis pengaruh entertainment, exploration, gratification, social, status, idea dan price promotion terhadap customer satisfaction dalam membentuk customer loyalty pada pelanggan H&M di Surabaya

Putri, Alicia Sandra Saskia (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)
Analisis pengaruh design application, privacy, dan fulfillment terhadap customer loyalty melalui perceived value, customer satisfaction, dan customer trust Pada pelanggan aplikasi Shopee di Surabaya

Safira, Erlin (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)
Analisis pengaruh dimensi self gratification, aesthetics, price, prestige, transaction, hedonic, dan quality terhadap customer loyalty melalui customer satisfaction pada pelanggan hotel Vasa Di Surabaya

Angriawan, Axcell Reinhart Bill (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-12-18)

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