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ANALISIS PENGARUH STORE IMAGE TERHADAP STORE LOYALTY MELALUI STORE SATISFACTION PADA GIANT HYPERMARKET DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-11)
Nowadays, there are frequently found several complaints from customers
who shopped at the store. One of those complaints is the dissatisfaction felt by
one of the costumers who shop at Giant Hypermarket in Surabaya. In ...