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PENGARUH KEPERCAYAAN, KUALITAS LAYANAN, NILAI KONSUMEN (NILAI FUNGSIONAL DAN NILAI EMOSIONAL) TERHADAP KEPUASAN PELANGGAN PADA PENGGUNA INTERNET BANKING BCA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-16)
Globalization causes business competition become more competitive and
the use of technology becomes a mean to help company in winning the
competition. Banking industry is one of the companies that faced the effect ...
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI CUSTOMER LOYALTY PADA PELANGGAN STARBUCKS DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-11-19)
Recently, an industry that is growing rapidly in Indonesia was food and beverge industry, one of them is cafes or coffe shop. In the city of Surabaya is, industry is now growing rapdly and became the belle of the coffe ...
Analisis Faktor-Faktor yang Mempengaruhi Customer Loyalty Pada Pelanggan Starbucks di Surabaya
(LPPM Universitas Pelita Harapan Surabaya, 2016-06-01)
Pada saat ini, industri yang sedang bertumbuh dengan pesat di Indonesia adalah industri makanan dan minuman,
salah satunya kafe atau coffee shop. Di kota Surabaya pun, industri yang kini sedang tumbuh dengan pesat ...