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Analisis Pengaruh Price Sensitivity, Variety of Product, Shopping Enjoyment, dan Privacy Concern Terhadap Loyalty Program dan Customer Loyalty dari Pelanggan Ranch Market di Surabaya
(LPPM Universitas Pelita Harapan Surabaya, 2018-12-01)
Pada saat ini, bisnis ritel seperti hypermarket, supermarket dan minimarket di Indonesia menunjukkan
perkembangan yang cukup signifikan dari tahun ke tahun. Maka dari itu para peritel harus terus berkembang agar
dapat ...
PENGARUH OPERANT DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER ENGAGEMENT DAN CUSTOMER SATISFACTION (STUDI PADA NASABAH BANK CIMB NIAGA DI SURABAYA)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-20)
Economic growth is increasing every day. Economic growth has already led
to changes in the structure of the economy. Economic growth is also followed by
the development of business in the service sector, especially in ...
ANALISIS PENGARUH SYSTEM QUALITY, INFORMATION QUALITY DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI USER SATISFACTION PADA PELANGGAN M-BCA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
The presence of the internet requires an atmosphere in human life, especially in
the banking sector. Nowadays, customers are further facilitated by the existence of
banking services that can be accessed anytime and ...
PENGARUH DARI PHYSICAL ENVIRONMENT, FOOD QUALITY, EMPLOYEE SERVICE QUALITY, RELATIONSHIP BENEFIT MELALUI CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY HOUSE OF WOK THE SQUARE SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-01-22)
Perkembangan bisnis kuliner yang ada di Surabaya merupakan suatu bisnis yang terus
berkembang dari waktu ke waktu, dimana setiap tahunnya bermunculan berbagai macam jenis
restoran yang baru-baru untuk memanjakan para ...
ANALISIS PENGARUH SERVICE QUALITY, PRICE DAN BRAND IMAGE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA PELANGGAN STARBUCKS DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
As modern lifestyle emerges, especially in big cities like Jakarta and
Surabaya, hanging out has become a culture in Indonesia. Living in the cities
ranked as the most stressful ones in Indonesia makes the people highly ...
CHEF CELEBRITY RESTAURANT IN INDONESIA: CAN IT STAY IN CONSUMERS’ HEART FOR A LONG TERM?
(International Conference on Management, Business, Social and Humanities Research, 2018-02-14)
Players in the restaurant industry of course continue to compete in an effort to
win the hearts of consumers. Various ways are done by entrepreneurs to be able to
seize up to stay consumer hearted such as with restaurants ...
ANALYSIS OF THE EFFECT OF SALESPERSON REPUTATION TOWARD CUSTOMER LOYALTY, THROUGH ECONOMIC VALUE, SERVICE PRODUCTIVITY, AND ENJOYABLE INTERACTION AT HARTONO ELECTRONIC
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
Technological diffusion is the process by which innovations (be they new
products, new processes or new management methods) spread within and across
economies. Some understanding of the process of technological diffusion ...
FACTORS THAT INFLUENCING SINGAPORE AIRLINES’ CUSTOMER LOYALTY IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-01)
The aviation industry in Asia-Pacific region has been growing remarkably in the 21st
century, driven by liberalization and globalization. Indonesia is amongst countries that has a rapid
growth in air travel industry as ...
ANALISIS PENGARUH OPERANT SERVICE QUALITY DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION DAN CUSTOMER ENGAGEMENT PADA PELANGGAN DOMICILE KITCHEN AND LOUNGE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
In big cities, cafes are very popular and rapidly growing, where people often
take the time to visit the cafe to eat / drink, doing activity and relaxing. This kind
of business is a business that still survive and even ...
PENGARUH BRAND CREDIBILITY TERHADAP WORD OF MOUTH MELALUI CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA TOYOTA KIJANG INNOVA DI SURABAYA
(2018-01-25)
Toyota in Indonesia is represented by two subsidiaries namely PT Toyota
Motor Manufacturing Indonesia (TMMIN) and PT Toyota Astra Motor (TAM). As
a subsidiary of Toyota Motor Corporation based in Japan, TMMIN acts as ...