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Now showing items 11-15 of 15
ANALISIS PENGARUH USER INTERFACE QUALITY, INFORMATION QUALITY, PERCEIVED SECURITY, PERCEIVED PRIVACY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION DAN CUSTOMER TRUST PADA PENGGUNA TOKOPEDIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-06-29)
The rapid development of technology has become an opportunity for companies to develop their business. One of the most useful technological innovations is the internet. With the internet, companies can sell their products ...
THE EFFECT OF FUNCTIONALITY, USABILITY, VALUE FOR MONEY AND VALUE FOR TIME ON CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF AIRBNB USERS IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-11)
The Economic growth and development in ASEAN has led to urbanization, rising incomes, growing middle class, increases in consumer spending, higher living expectations and changing consumer habits. Better wealth and lifestyles ...
ANALISIS PENGARUH FUNCTIONS, USABILITY, DESIGN, APPLICATIONS, PRICE, CUSTOMER SUPPORT, CORPORATE IMAGE, SWITCHING BARRIER TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA PENGGUNA SMARTPHONE XIAOMI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-02)
The development of telecommunications in the world is accelerating
rapidly. Increased number of smartphone users. In today's era smartphones are no
longer considered luxury goods but are considered as goods for every ...
THE EFFECT OF PERCEIVED USEFULNESS, EASEMOF USE, SERVICE QUALITY AND APPLICATION QUALITY ON CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF GRAB CAR IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-10)
The Economic growth and development in ASEAN has led to urbanization, rising incomes,
growing middle class, increases in consumer spending, higher living expectations and changing
consumer habits. Better wealth and ...
ANALISIS PENGARUH PRE-FLIGHT SERVICE QUALITY, INFLIGHT SERVICE QUALITY, DAN POST-FLIGHT SERVICE QUALITY TERHADAP PASSENGER LOYALTY MELALUI PASSENGER SATISFACTION SINGAPORE AIRLINES DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-02)
The air transportation industry is increasingly faced with a world of intense competition. This resulted in companies engaged in the aviation and tourism industries doing various ways to be able to attract consumers' ...