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THE EFFECT OF SERVICE QUALITY, PRODUCT QUALITY, GENERAL EXTERIOR, GENERAL INTERIOR ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY OF MCDONALD’S RESTAURANT BASUKI RAHMAT IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-12-02)
Food had become one of the most important factors in people’s life. One of
the largest food chain in the world, McDonald’s play a big role in food and
beverages business. McDonald’s contributes big aspect in worldwide ...
ANALISIS PENGARUH KUALITAS LAYANAN, KUALITAS PRODUK, NILAI YANG DIRASAKAN, DAN KEPUASAN PELANGGAN TERHADAP MINAT BELI ULANG DI SWISSBELHOTEL SILAE DI PALU
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-12-14)
Seeing the positive trend of Indonesia's tourism, hospitality industry are
likely to continue to be a fertile ground for investment. Hospitality and Tourism is
like a world that can not be separated. The growth of the ...
Determinant of Customer-Company Identification (CCID) of Starbucks in Indonesia
(Review of Integrative Business and Economics Research, 2017-04-01)
In recent years, the development of the modern era led to the emergence of wide range
of businesses whose goal is to meet the needs of its customers. Business competition is
causing companies vying to provide a wide ...
Service Dominant Logic: Is there a recipe for customer loyalty in the Higher Education?
(Society of Interdisciplinary Business Research, 2017-05-06)
One of the important role in economic development is service sector. It has an
important role in in many countries and it becomes one of the growing service sectors,
especially in education service sector. Higher Education ...
PENGARUH PRODUCT QUALITY, SERVICE QUALITY, BRAND IMAGE, DAN CUSTOMER SATISFACTION TERHADAP CUSTUMER LOYALTY PADA PEMBELIAN LIPSTIK REVLON DI ACI KOSMETIK BALIKPAPAN
(Universitas Pelita Harapan Surabaya - Department Of Business Scholl - Faculty Of Management, 2014-12-10)
At Modern era like this, cosmetics is the closest thing to the life of society,
especially women's career. The number of cosmetic products that are present in
Indonesia made a tough competition because of foreign cosmetic ...
THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION, CUSTOMER TRUST, AND CUSTOMER LOYALTY OF TELKOMSEL IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-11-18)
Technology had become one of the most important factors in people’s life and had given so much help in people’s life. One of the greatest inventions is Information Technologies. Information Technologies was a revolution ...
PENGARUH FOOD QUALITY, SERVICE QUALITY, BRAND IMAGE, RESTAURANT ATMOSPHERE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA KONSUMEN DREAMS CARS RESTO & CAFE SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-07)
Food and beverage industry is increasingly being driven by lifestyle changes
and community diet as well as stress levels of Indonesian society, especially in big
cities. With the potential of this large market, will make ...
Pengaruh Service Quality,Price,dan Brand Image Pull & Bear Terhadap Customer Satisfaction dan Repurchase Intention di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-11-25)
The growth of fashion retail in Indonesia is increasingly a lot and this is supported by the need for clothing in Indonesia are demanding more and more with the developments of the current fashion that makes a fashion brand ...
ANALISIS PENGARUH PRODUCT QUALITY, STORE ATMOSPHERE DAN SERVICE QUALITY TERHADAP REPATRONAGE INTENTION MELALUI CUSTOMER SATISFACTION PADA PELANGGAN MATAHARI DEPARTMENT STORE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-07-31)
Retail is one of the activities that market the value of a product and provide services to consumers, where a product can be purchased in retail or units of a product for the needs of personal consumers or family needs. ...
ANALISIS PENGARUH SERVICE QUALITY, CUSTOMER SATISFACTION, DAN CUSTOMER VALUE TERHADAP CUSTOMER LOYALTY MELALUI CRM QUALITY PADA PELANGGAN GERAI J.CO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-04)
Throughout the year 2016, the growth of the value of the food and beverage industry
is more stable because it is driven by sales volume. Investment from 2015 to 2016 in this
field increased by 16% by Rp 43 trillion, thus ...