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ANALISIS PENGARUH KUALITAS LAYANAN DAN KONSEP DIRI KONSUMEN TERHADAP LOYALITAS PELANGGAN MELALUI SIKAP KONSUMEN DAN PROSES PEMBELIAN PELANGGAN NATASHA SKIN CARE CABANG KERTAJAYA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-12-13)
This thesis is addressed to understand how are the impact of service quality and consumer self concept toward customer loyalty of Natasha Skin Care through consumer attitude, purchase decision, and customer satisfaction ...
ANALISIS PENGARUH PERSEPSI NILAI LOYALITAS, PROGRAM LOYALITAS, CITRA TOKO DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN HYPERMART DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-11-19)
Growth of retail business in Indonesia showed significant figures. In this case requires retail companies to be able to meet customer needs and adjusts the customer desires so campanies must be able to detect what the ...
ANALISIS PENGARUH LIFESTYLE, PERCEIVED QUALITY, PERCEIVED SIMILARITY, DAN BRAND IMAGE TERHADAP CUSTOMER LOYALTY PADA PELANGGAN NIKE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-12-30)
In modern times whose activity is very dense, many people who are reluctant to
exercise a variety of reasons. One of the sports equipment that can support the activities
of the sport is to use sports shoes are comfortable ...
THE INFLUENCE OF CUSTOMER TRUST TO CUSTOMER LOYALTY TO REPURCHASE INTENTION OF ULTRA MILK IN SURABAYA WITH PERCEIVED CSR AS MODERATING VARIABLE
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-10)
Slow growth, overcapacity, and intense competition between each players in the market make customer retention as primary target for most firms. Retaining existing customer means to make customers trust into loyalty to ...
THE INFLUENCE OF BRAND ASSOCIATION AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY OF AIR ASIA IN SURABAYA YOUNGSTER
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-11)
Transportation has become inseparable utility that help people moving from one place to others, especially airplane that allow people to travel to faraway places easily and efficiently. Along the time, the growth of airline ...
THE EFFECT OF PERCEIVED USEFULNESS, EASEMOF USE, SERVICE QUALITY AND APPLICATION QUALITY ON CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF GRAB CAR IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-10)
The Economic growth and development in ASEAN has led to urbanization, rising incomes,
growing middle class, increases in consumer spending, higher living expectations and changing
consumer habits. Better wealth and ...
THE EFFECT OF SERVICE QUALITY, PRODUCT QUALITY, GENERAL EXTERIOR, GENERAL INTERIOR ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY OF MCDONALD’S RESTAURANT BASUKI RAHMAT IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-12-02)
Food had become one of the most important factors in people’s life. One of
the largest food chain in the world, McDonald’s play a big role in food and
beverages business. McDonald’s contributes big aspect in worldwide ...
ANALISIS PENGARUH CORPORATE SOCIAL RESPONSIBILITY TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY DIMEDIASI OLEH CORPORATE IMAGE PADA PELANGGAN PASTA GIGI PEPSODENT DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-24)
Competition makes the company motivated to grow and keep trying to
scoop up more customers with the offered products. Many things company do to
make it happen, starting from improve the marketing, corporate structure ...
Analisis Pengaruh service Quality, service Leadership,dan Easy to Use Terhadap Customer Satisfaction dan Customer loyalty Internet Banking BCA di Surabaya
(LPPM Universitas Pelita Harapan Surabaya, 2017-12-01)
Persaingan antar perusahaan di Indonesia semakin lama semakin kompetitif. Menyadari persaingan bisnis
yang semakin ketat tersebut, PT Bank Central Asia Tbk (BCA) terus-menerus meningkatkan kualitas produk dan
layanan ...
PENGARUH MALL RECREATION, MALL INTERIOR DAN MALL STAFF TERHADAP CUSTOMER LOYALTY MELALUI MALL VALUE DAN CUSTOMER SATISFACTIOIN PADA LENMARC MALL DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-12-12)
Dalam perkembangan masa kini, pusat belanja dengan tipe bangunan yang bertingkat yang disertai dengan ruang-ruang sosial di dalamnya atau yang sering disebut pusat belanja semakin marak. Selain jumlahnya yang mengalami ...