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Analisis Pengaruh Variabel Restaurant Environmental Cues Dan Non-Environmental Cues Terhadap Repurchase Intention Melalui Customer Satisfaction Pelanggan Richeese Factory Di Surabaya
(LPPM Universitas Pelita Harapan Surabaya, 2016-06-01)
Pada saat ini, industri yang sedang bertumbuh dengan pesat di Indonesia adalah industri makanan dan minuman,
salah satunya Restoran. Di kota Surabaya pun, industri yang kini sedang tumbuh dengan pesat dan menjadi
primadona ...
PENGARUH SERVICE QUALITY DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP CUSTOMER SATISFACTION DALAM MENINGKATKAN REPETITIVE BUYING DI ALEX’S SALON EMBONG KENONGO SURABAYA
(Pelita Harapan University - Surabaya, 2012-12-01)
Penelitian ini dilakukan untuk mengetahui tingkat Repetitive Buying di Alex’s Salon Embong Kenongo dengan menggunakan bantuan alat ukur Service Quality, Customer Relationship Management dan Customer Satisfaction. Alex’s ...
ANALYSIS OF THE INFLUENCE OF QUALITY OF THE PHYSICAL ENVIRONMENT, FOOD, AND SERVICE QUALITY ON RESTAURANT IMAGE, CUSTOMER SATISFACTION AND BEHAVIOR INTENTION TO THE CUSTOMERS OF THE BONCAFE RESTAURANT IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-18)
Human beings have so many kinds of needs that need to be fulfilled in order for them to live. One of those needs is food; this is considered as primary needs and with continuous improvement if this era is makes various ...
Analisis Pengaruh Service Quality, Service Leadership dan Easy to Use terhadap Customer Satisfaction dan Customer Loyalty Internet Banking BCA di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-11-23)
Competition among companies in Indonesia increasingly competitive.
Each company strives to win over consumers by providing superior products. In
addition, also provide optimal service. The consumer is king, so it should ...
PENGARUH SERVICE QUALITY DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP CUSTOMER SATISFACTION DALAM MENINGKATKAN REPETITIVE BUYING DI ALEX’S SALON EMBONG KENONGO SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2011-12-12)
With the help of measuring instrument of Service Quality, Customer
Relationship Management, and Customer Satisfaction, this study is accomplished
to determined the level to increase Repetitive Buying in Alex’s Salon ...
ANALISIS PENGARUH VARIABEL RESTAURANT ENVIRONMENTAL CUES DAN NON-ENVIRONMENTAL CUES TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PELANGGAN COMEDY CAFÉ DI SURABAYA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Management, 2015-10-15)
Recently, an industry that is growing rapidly in Indonesia was food and
beverage industry, one of them is the restaurant. The high rate of restaurant
growth in Surabaya inseparable from increasing income of its citizen. ...
Pengaruh Food Quality, Service Quality, Atmosphere Quality terhadap Repurchase Intention melalui Customer Satisfaction pada pelanggan One Eighteenth Coffee di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
At this time business growth in East Java, especially in Surabaya, is
experiencing very rapid development. Based on BPS data, East Java, the food and
beverage industry is the largest industry in Surabaya and has the ...
PENGARUH SERVICE QUALITY, PRODUCT ATTRIBUTE, BRAND IMAGE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION (STUDI KASUS PADA TAKSI BLUE BIRD DI SURABAYA)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-01-20)
Over time, the total population will be growing every year. With increasing
population will also increase the ownership of a motor vehicle. So that the volume of motor
vehicles will also increase dramatically. Increased ...
Determinant of Customer-Company Identification (CCID) of Starbucks in Indonesia
(Review of Integrative Business and Economics Research, 2017-04-01)
In recent years, the development of the modern era led to the emergence of wide range
of businesses whose goal is to meet the needs of its customers. Business competition is
causing companies vying to provide a wide ...
PENGARUH EXPERIENTIAL MARKETING DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA STARBUCKS DI SURABAYA
(2013-05-27)
Minum kopi sudah menjadi suatu gaya hidup dalam masyarakat. Bertambahnya gerai-gerai coffee house di Surabaya menandakan banyaknya peluang usaha di bisnis tersebut. Bukan hanya pemain lama seperti Starbucks, tetapi banyak ...