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Mantaining customer loyalty: case study in Indonesian local cosmetic brand

Amelia, Amelia; Ronald, Ronald (Society of Interdisciplinary Business Research, 2020-06-06)
Analisis pengaruh service quality, perceived risk, social influence, dan promotion terhadap customer satisfaction dan customer loyalty pada pengguna Traveloka di Surabaya

Abigail, Cinta Kathleen (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-13)
Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction restoran XO Suki Surabaya

Amadea, Evelyn (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-10-05)
Analisis pengaruh senses, interior design, signage, facilities, atmospherics, staff, other visitor’s behaviour, the visitor himself/herself, terhadap customer loyalty melalui emotions dan satisfaction pada pelanggan Watsons di Surabaya

Chandra, Moudy Renata (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-11)
Analisis pengaruh technical quality, empathy, physical environment terhadap customer loyalty melalui perceived value dan customer satisfaction pada pelanggan kafe excelso Ahmad Yani di Surabaya

Budianto, Obed (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)
Analisis pengaruh service quality terhadap customer loyalty melalui consumption emotions, image, perceived value, dan customer satisfaction pada pelanggan restoran Wingstop di jl. Bukit Darmo Boulevard Surabaya

Budiharto, Joel (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-10)
Analisis pengaruh service quality dan experience quality terhadap customer loyalty melalui perceived value dan attitude pada pelanggan Djournal coffee di Surabaya

Carrayanta, Verren (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)
Pengaruh physical environment, food quality, customer orientation, communication, relationship benefit, dan price fairness terhadap customer loyalty melalui relationship quality pelanggan Shao Kao Manyar di Surabaya

Hernando, Jason (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-10-08)
Analisis pengaruh faktor-faktor yang mempengaruhi usefulness, user satisfaction, dan customer loyalty dari pelanggan Zalora Di Surabaya

Lala, Hilkia (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)
Analisis pengaruh physical environment quality terhadap perceived value, customer satisfaction dan customer loyalty pada pelanggan restoran pavilion JW Mariott di Surabaya

Lee, Sherren (2020-09-14)

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