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ANALISIS PENGARUH CUSTOMER EXPECTATION DAN PERCEIVED QUALITY TERHADAP CUSTOMER LOYALTY MELALUI PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA PELANGGAN NATASHA SKIN CARE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-12-04)
In era of globalization, the growth of the field of personal care in
Indonesia has boomed and manufactures of bussiness opportunities, one them a
Natasha Skin Care. This has led to increasingly tight competition ...
FACTORS THAT INFLUENCE LION AIR’S CUSTOMER SATISFACTION AND CUSTOMER LOYALTY IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-11-17)
The aviation industry in the Asia-Pacific region has shown robust growth
in 21st century. Indonesia, the current engine of economic growth in Southeast
Asia and one of the largest economies in the Asia-Pacific, contains ...