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ANALYSIS OF THE EFFECT OF OPERANT & OPERAND SERVICE QUALITY TOWARD CUSTOMER LOYALTY, THROUGH CUSTOMER ENGAGEMENT AND CUSTOMER SATISFACTION TO THE VISITORS OF TIRTA SARI DANCE AND MUSIC PERFORMANCE AT BALERUNG STAGE IN BALI
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-16)
Indonesia has many tourism destinations. Among them, Bali island is the
one of the most popular tourism destination. People come to Bali for many reasons;
there are many beautiful beaches, nature, various kinds of foods ...
ANALISIS PENGARUH MALL ENVIRONMENT, CUSTOMER PERCEIVED VALUE, DAN COSTUMER SATISFACTION TERHADAP CUSTUMER LOYALTY PENGUNJUNG GALAXY MALL SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-07)
Retail business is quite developed, Especially in Indonesia. This is with
more and more emerging traditional retail business that began to fix itself into a
modern retail business as well as a new modern retail business. ...
ANALISIS PENGARUH PERCEIVED QUALITY DAN PERCEIVED VALUE TERHADAP CUSTOMER LOYALTY PELANGGAN NATASHA SKIN CARE SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-09-19)
Increased purchasing power of Indonesian people is very influential on the business
industries in Indonesia to grow. One of the emerging industries is the beauty industry. The
growth of skin care products provides an ...
PENGARUH PRICE, PROMOTION, PRODUCT QUALITY, DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PT.SEWATOILET INDONESIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-04-20)
Portable toilet is a toilet which is easily to be moved which is used in
construction projects, outdoor events, recreation places and other places. PT
Sewatoilet Indonesia has many branches in big cities in Indonesia and ...
PENGARUH MALL RECREATION, MALL INTERIOR DAN MALL STAFF TERHADAP CUSTOMER LOYALTY MELALUI MALL VALUE DAN CUSTOMER SATISFACTIOIN PADA LENMARC MALL DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-12-12)
Dalam perkembangan masa kini, pusat belanja dengan tipe bangunan yang bertingkat yang disertai dengan ruang-ruang sosial di dalamnya atau yang sering disebut pusat belanja semakin marak. Selain jumlahnya yang mengalami ...
Service Dominant Logic: Is there a recipe for customer loyalty in the Higher Education?
(Society of Interdisciplinary Business Research, 2017-05-06)
One of the important role in economic development is service sector. It has an
important role in in many countries and it becomes one of the growing service sectors,
especially in education service sector. Higher Education ...
PENGARUH FOOD QUALITY, SERVICE QUALITY, BRAND IMAGE, RESTAURANT ATMOSPHERE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA KONSUMEN DREAMS CARS RESTO & CAFE SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-07)
Food and beverage industry is increasingly being driven by lifestyle changes
and community diet as well as stress levels of Indonesian society, especially in big
cities. With the potential of this large market, will make ...
ANALISIS PENGARUH SERVICE QUALITY, CUSTOMER SATISFACTION, DAN CUSTOMER VALUE TERHADAP CUSTOMER LOYALTY MELALUI CRM QUALITY PADA PELANGGAN GERAI J.CO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-04)
Throughout the year 2016, the growth of the value of the food and beverage industry
is more stable because it is driven by sales volume. Investment from 2015 to 2016 in this
field increased by 16% by Rp 43 trillion, thus ...
ANALISA FAKTOR OPERANT DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER ENGAGEMENT DAN CUSTOMER SATISFACTION PADA KONSUMEN JW MARRIOT DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-14)
Hotel industry is one of the industry that supports the tourism sector at
Surabaya. The number of hotel increasing definitely have a positive impact towards tourism destination to Surabaya, but on the other hand this event ...