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PENGARUH KUALITAS LAYANAN, KUALITAS MAKANAN DAN NILAI YANG DIRASAKAN TERHADAP KEPUASAN PELANGGAN RESTORAN CEPAT SAJI (STUDI KASUS PELANGGAN KFC TUNJUNGAN PLAZA)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-01-12)
Competitive world of business becomes more intense, making the business
requires a strategy to increase market share either by increasing
customer satisfaction. The purpose of this study is to analyze and prove the
influence ...
ANALISIS PENGARUH UTILITARIAN SHOPPING VALUE DAN HEDONIC SHOPPPING VALUE TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION MATAHARI DEPARTMENT STORE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-03)
Indoensia is a country that has a large population with per capita income of Indonesia's population continues to increase resulting in increased purchasing power, which in turn impact the growth of retail industry in the ...
PENGARUH SERVICE QUALITY DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP CUSTOMER SATISFACTION DALAM MENINGKATKAN REPETITIVE BUYING DI ALEX’S SALON EMBONG KENONGO SURABAYA
(Pelita Harapan University - Surabaya, 2012-12-01)
Penelitian ini dilakukan untuk mengetahui tingkat Repetitive Buying di Alex’s Salon Embong Kenongo dengan menggunakan bantuan alat ukur Service Quality, Customer Relationship Management dan Customer Satisfaction. Alex’s ...
ANALISIS PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN DAPUR 21, UNIVERSITAS PELITA HARAPAN SURABAYA
(Universitas Pelita Harapan - Surabaya, 2012-12-01)
Dapur 21 is a newly established SMEs with the objective to be achieved customer satisfaction. To achieve customer satisfaction, Dapur 21 is always pay attention to quality factors, which are products and services. Problems ...
THE INFLUENCE OF BRAND ASSOCIATION AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY OF AIR ASIA IN SURABAYA YOUNGSTER
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-11)
Transportation has become inseparable utility that help people moving from one place to others, especially airplane that allow people to travel to faraway places easily and efficiently. Along the time, the growth of airline ...
EFFECT OF SERVICE QUALITY OF PT. XL AXIATA TBK TOWARDS CUSTOMER SATISFACTION TO IMPROVE CUSTOMER LOYALTY IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-09)
Telecommunications has been developing since past few decades. In Indonesia, there was a significant increase in the number of mobile phone users. This increase has led to more competition among telecommunications provider ...
PENGARUH SERVICE QUALITY DAN BRAND ASSOCIATION TERHADAP CUSTOMER SATISFACTION PADA PELANGGAN JASA PENERBANGAN GARUDA INDONESIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-01-10)
The market situation is highly dynamic and gives the very tight impact of
competition in the global business. Every company wants the satisfaction from
their customers. Various strategies implemented in order to create ...
PENGARUH KEPERCAYAAN, KUALITAS LAYANAN, NILAI KONSUMEN (NILAI FUNGSIONAL DAN NILAI EMOSIONAL) TERHADAP KEPUASAN PELANGGAN PADA PENGGUNA INTERNET BANKING BCA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-16)
Globalization causes business competition become more competitive and
the use of technology becomes a mean to help company in winning the
competition. Banking industry is one of the companies that faced the effect ...
Analisis Pengaruh Lifestyle dan Service Quality Melalui Customer Satisfaction Terhadap Repurchase Intention Fenny Butik di Sidoarjo
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-11-30)
Due to expansion of globalization and modernization the consideration of consumer to fashion and how they looks increases rapidly therefore it increases the number of consumer consumption in fashion. Fashion boutique starts ...