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ANALISIS PENGARUH PRE-FLIGHT SERVICE QUALITY, INFLIGHT SERVICE QUALITY, DAN POST-FLIGHT SERVICE QUALITY TERHADAP PASSENGER LOYALTY MELALUI PASSENGER SATISFACTION SINGAPORE AIRLINES DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-02)
The air transportation industry is increasingly faced with a world of intense competition. This resulted in companies engaged in the aviation and tourism industries doing various ways to be able to attract consumers' ...
PENGARUH PERCEIVED EASE OF USE, PERCEIVED USEFULNESS, PERSONAL INNOVATIVENESS, TERHADAP KESETIAAN PELANGGAN MELALUI KEPUASAN PELANGGAN SITUS BERBELANJA ONLINE TOKOBAGUS.COM DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2014-04-22)
In the development of the internet is now not only serves as a medium of
information and communication media alone. But as a means to sell or shop. In
Indonesia, people are starting to make the sale and purchase products ...
Pengaruh Product Quality Terhadap Customer Loyalty Melalui Customer Satisfaction Pada Produk BlackBerry Di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-01)
Blackberry become popular lately due to feature of the Blackberry call
BBM. To improve and maintain the popularity of the Blackberry, then we conduct
research to know whether the that product quality from Blackberry ...
Service Dominant Logic: Is there a recipe for customer loyalty in the Higher Education?
(Society of Interdisciplinary Business Research, 2017-05-06)
One of the important role in economic development is service sector. It has an
important role in in many countries and it becomes one of the growing service sectors,
especially in education service sector. Higher Education ...
ANALISIS PENGARUH UTILITARIAN SHOPPING VALUE DAN HEDONIC SHOPPPING VALUE TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION MATAHARI DEPARTMENT STORE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-03)
Indoensia is a country that has a large population with per capita income of Indonesia's population continues to increase resulting in increased purchasing power, which in turn impact the growth of retail industry in the ...
ANALISIS PENGARUH PERCEIVED QUALITY DAN ADVERTISING MELALUI CUSTOMER SATISFACTION DAN BRAND IMAGE TERHADAP BRAND LOYALTY PELANGGAN FIRST MEDIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-11-25)
Television and internet media industry is one industry that is experiencing rapid development. This is because the need for television and the Internet as a medium of information, entertainment as well as knowledge is very ...
ANALYSIS OF PERCEIVED QUALITY, BRAND IMAGE, AND PERCEIVED VALUE TOWARDS CUSTOMER SATISFACTION ON MAP EMALL IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-11-27)
MAP Emall is an online store created by one the biggest retailer company Mitra
Adi Perkasa (MAP). MAP is the retail group behind numerous notable retail brands in the
food and beverage, lifestyle and sports sectors ...
ANALISIS PENGARUH FAKTOR FOOD QUALITY, SERVICE QUALITY, DAN RESTAURANT ENVIRONMENT,TERHADAP REVISIT INVENTION MELALUI CUSTOMER SATISFACTION PADA PELANGGAN KFC AHMAD YANI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-06)
Fast food was originally born in the United States. At that time America entered the industrial era which caused people to not have enough time to rest, and added a lot of work time. Many women at that time also started ...
PENGARUH PRODUCT QUALITY, SERVICE QUALITY, BRAND IMAGE, DAN CUSTOMER SATISFACTION TERHADAP CUSTUMER LOYALTY PADA PEMBELIAN LIPSTIK REVLON DI ACI KOSMETIK BALIKPAPAN
(Universitas Pelita Harapan Surabaya - Department Of Business Scholl - Faculty Of Management, 2014-12-10)
At Modern era like this, cosmetics is the closest thing to the life of society,
especially women's career. The number of cosmetic products that are present in
Indonesia made a tough competition because of foreign cosmetic ...
THE EFFECT OF CONVENIENCE AND LOGISTIC ON REPURCHASE INTENTION OF SHOPEE APPLICATION CUSTOMER IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-25)
Indonesia is one of the countries with high E-commerce growth, in recent years many large and retail companies have developed their business through digital E-commerce. The number of E-commerce actors continues to grow in ...