Search
Now showing items 11-20 of 36
Building Loyalty through Value: Differences of Rose-colored Glasses for Indonesian Middle Class Mall Visitor
(Social Science & Business Research Network (SSBRN), 2019-07-04)
Currently mall has become a lifestyle for Indonesians. This is because the increase of
income resulting in the shifting of lifestyle from low to middle and upper class. This change
causes the buying behavior of the society ...
THE ANALYSIS OF THE IMPACT OF PHYSICAL ENVIRONMENT, INTERACTION WITH STAFF, INTERACTION WITH OTHER CUSTOMER, CUSTOMER DELIGHT AND CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF JAWA TIMUR PARK 3
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-25)
The lure of thrilling rides, food and entertainment began to draw large numbers of fans. However, in the 1930’s, amusement parks along with the rest of the world took a major hit when the Great Depression hit. Many amusement ...
ANALISIS PENGARUH FOOD QUALITY, SERVICE QUALITY, PHYSICAL ENVIRONMENT QUALITY TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PADA PELANGGAN RUMAH MAKAN BU RUDY DHARMAHUSADA SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-09)
The development of the food industry is increasing in Indonesia, especially in East Java. Especially in the city of Surabaya, many restaurants or cafes are growing and developing starting at low prices, comfortable places, ...
ANALISIS PENGARUH UTILITARIAN SHOPPING VALUE DAN HEDONIC SHOPPING VALUE TERHADAP MALL LOYALTY MELALUI CUSTOMER SATISFACTION PADA PENGUNJUNG PAKUWON MALL DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-18)
The rapid technology development encouraged the modernization, which cause people will have a variety of needs, and malls is one of them, which is provided all needs under one roof. Indonesia economic growth getting better ...
ANALISIS PENGARUH PHYSICAL ENVIRONMENT, INTERACION WITH OTHER CUSTOMERS, DAN INTERACTION WITH STAFF TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER DELIGHT DAN CUSTOMER SATISFACTION PADA PENGUNJUNG SUROBOYO NIGHT CARNIVAL DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-19)
In big cities, theme parks are very popular and rapidly growing, where people often take the time to visit the theme parks to release their stress, doing fun with their friends. This kind of business is a business that ...
ANALISIS PENGARUH INTERACTION QUALITY, PHYSICAL ENVIRONMENT QUALITY, DAN OUTCOME QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA PELANGGAN AYAM BAKAR PRIMARASA CABANG AHMAD YANI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-04)
The culinary business in Surabaya is a business that continues to grow from time to time. The rise of businesses in the food sector ranging from small-scale food businesses such as street food stalls and roadside tent ...
ANALISIS PENGARUH EASE OF USE, RELIABILITY, EFFICIENCY, CONVENIENCE DAN SECURITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION DAN CORPORATE IMAGE PADA PELANGGAN SHOPEE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-09)
This progress is caused by the many demands of the community's needs
for the conveniences provided by a technology. In this millennial century,
regional differences are not an obstacle for humans in creating relationships
where ...
ANALISIS PENGARUH PHYSICAL ENVIRONMENT QUALITY TERHADAP CUSTOMER LOYALTY MELALUI PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA PELANGGAN RESTORAN DE SOEMATRA 1910 DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-19)
In 2018, Indonesia's population growth increased by 3.1 million in the fourth quarter of 2018 with a total population of about 265 million inhabitants. This is dominated by middle and upper class population so that population ...
ANALISIS PENGARUH SERVICE QUALITY, CUSTOMER SERVICE, PRICE, VALUE ADDED SERVICES TERHADAP BRAND SWITCHING INTENTION MELALUI CUSTOMER SATISFACTION PADA PENGGUNA GO-JEK DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-10)
In this era, transportation has become an important part of people's lives. With the advent of new technologies many companies and business people are innovating to create an online-based transportation business model that ...
ANALISIS PENGARUH DIMENSI SERVICE QUALITY DAN PRICE TERHADAP CUSTOMER SATISFACTION DALAM MEMBENTUK RE-PURCHASE INTENTION PADA PELANGGAN CITILINK DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-09)
The population of Indonesia in 2019 reached around 262 million people, making the
number of air passenger traffic in Indonesia in the past decade sharply increasing. Aviation analysts
in the country estimate the number ...