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ANALISIS PENGARUH SYSTEM QUALITY, INFORMATION QUALITY DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI USER SATISFACTION PADA PELANGGAN M-BCA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
The presence of the internet requires an atmosphere in human life, especially in
the banking sector. Nowadays, customers are further facilitated by the existence of
banking services that can be accessed anytime and ...
ANALISIS PENGARUH VARIABLE CITRA TOKO, KUALITAS LAYANAN, DAN CITRA MEREK PRIVATE LABEL TERHADAP MINAT BELI PRIVATE LABEL DI INDOMARET SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2014-10-17)
Modern retail business is one of the businesses that show significant growth. The existence modern retail businesses give us easy access to buy daily needs. One of the modern retail interesting to observe is Indomaret. ...
THE EFFECT OF STORE ATMOPSHERE, SERVICE QUALITY, PRODUCT ASSORMENT TOWARDS CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION ON INNISFREE CUSTOMER’S IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-06)
Modern society teaches that outer appearance is the most valuable asset that
everyone must have nowadays. In a society where certain appearances and figures
of the face are renowned for their beauty, women invest a lot ...
ANALISIS PENGARUH FAKTOR FOOD QUALITY,SERVICE QUALITY,PHSICAL ENVIROMENT,HYGIENIC AND CLEANLINESS,TERHADAP CUSTOMER SATISFACTION MELALUI FOOD AND BEVERAGE OUTLET PADA PELANGGAN X.O SUKI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-07-06)
In the era of development, food is one of the primary needs of human life. Without the presence of food, humans cannot survive. In primitive times, humans ate something that was indeed edible and only processed very simply, ...
PENGARUH PRODUCT QUALITY, SERVICE QUALITY, PRICE, DAN BRAND IMAGE GIORDANO TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-09-19)
The growth of fashion retail in Indonesia is increasingly a lot and this is
supported by the need for clothing in Indonesia are demanding more and more with
the developments of the current fashion that makes a fashion ...
PENGARUH INTERACTION WITH OTHER CUSTOMERS, CELEBRITY IMAGE, SERVICE QUALITY, ATMOSPHERE DAN PRODUCT QUALITY TERHADAP POSITIVE EMOTIONS UNTUK MENINGKATKAN LOYALTY PADA COTTON INK STORE DI JAKARTA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2020-01-08)
Fashion is a thing that must be had in every individual, and very active role in everyday life. One of Cotton Ink, Cotton Ink is a local Indonesian fashion brand that attracts the attention of its customers, Cotton Ink ...
Analisis Faktor-faktor yang Mempengaruhi Loyalitas Pelanggan Coffee Toffee Jatim Expo di Surabaya
(Pelita Harapan University - Surabaya, 2013-12-01)
Due to expansion of globalization, foods and beverage business still listed as the highest growth and will continue to evolve. Along the development era, the lifestyle change, people start looking for a new atmosphere in ...
Analisis Faktor yang Mempengaruhi Minat Mahasiswa dalam Memilih Program Pendidikan Jarak Jauh di Surabaya
(Universitas Pelita Harapan Surabaya, 2015-06-01)
Berkembangnya layanan World Wide Web dan penurunan biaya untuk mengakses internet, kecepatan
internet yang semakin meningkat, perkembangan teknologi seperti video capture dan display, sistem tele/video
konferensi yang ...
ANALISIS PENGARUH ENVIRONMENTAL DAN NONENVIRONMENTAL TERHADAP CUSTOMER ENGAGEMENT DAN CUSTOMER LOYALTY PADA PELANGGAN ALFAMART DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-09-19)
The market of modern retail has been grown rapidly especially in Indonesia
as well as numbers of modern retail company. In Indonesia alone there are several
leaders of the market. Alfamart is one of the top two biggest ...
ANALISIS PENGARUH KUALITAS LAYANAN, KUALITAS PRODUK, NILAI YANG DIRASAKAN TERHADAP KEPUASAN KONSUMEN DAN NIAT BERPERILAKU PADA KONSUMEN J.CO DONUTS AND COFFEE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-12-13)
This research is addressed to understand how are the impact of service quality, product quality, perceived value toward consumer satisfaction and behavioral intention, and also the impact of consumer satisfaction toward ...