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ANALISIS PENGARUH USER INTERFACE QUALITY, INFORMATION QUALITY, PERCEIVED SECURITY, PERCEIVED PRIVACY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION DAN CUSTOMER TRUST PADA PENGGUNA TOKOPEDIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-06-29)
The rapid development of technology has become an opportunity for companies to develop their business. One of the most useful technological innovations is the internet. With the internet, companies can sell their products ...
THE EFFECT OF PRODUCT QUALITY, SERVICE QUALITY, AND STORE-RELATED ATTRIBUTES TOWARDS REPATRONAGE INTENTION THROUGH CUSTOMER SATISFACTION ON ACE HARDWARE CUSTOMERS IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-18)
Since 2000s, the retail business development in Indonesia has grown a lot which can be proved through the increasing number of retail companies that settled in Indonesia. This business arises because of the growth that ...
THE EFFECT OF FUNCTIONALITY, USABILITY, VALUE FOR MONEY AND VALUE FOR TIME ON CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF AIRBNB USERS IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-11)
The Economic growth and development in ASEAN has led to urbanization, rising incomes, growing middle class, increases in consumer spending, higher living expectations and changing consumer habits. Better wealth and lifestyles ...
ANALISIS PENGARUH FUNCTIONS, USABILITY, DESIGN, APPLICATIONS, PRICE, CUSTOMER SUPPORT, CORPORATE IMAGE, SWITCHING BARRIER TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA PENGGUNA SMARTPHONE XIAOMI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-02)
The development of telecommunications in the world is accelerating
rapidly. Increased number of smartphone users. In today's era smartphones are no
longer considered luxury goods but are considered as goods for every ...
ANALISIS PENGARUH QUALITY OF PHYSICAL ENVIRONMENT, SERVICE QUALITY DAN FOOD QUALITY TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA PELANGGAN RESTORAN ARUMANIS HOTEL BUMI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-03)
The era of globalization has caused the restaurant industry in Indonesia to
develop very rapidly. The restaurant industry is one industry that combines
products and service. Each restaurant also has its own characteristics ...
ANALISIS PENGARUH FOOD QUALITY, SERVICE QUALITY, PHYSICAL ENVIRONMENT QUALITY TERHADAP REPURCHASE INTENTION MELALUI PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA KONSUMEN KOBER MIE SETAN SEMOLOWARU SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-06)
The food industry in Indonesia has become one of the fastest growing industries, especially in East Java, especially in the city of Surabaya. At present the phenomenon that arises in the culinary business lies in the love ...
THE EFFECT OF PERCEIVED USEFULNESS, EASEMOF USE, SERVICE QUALITY AND APPLICATION QUALITY ON CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF GRAB CAR IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-10)
The Economic growth and development in ASEAN has led to urbanization, rising incomes,
growing middle class, increases in consumer spending, higher living expectations and changing
consumer habits. Better wealth and ...
ANALISIS PENGARUH QUALITY OF FOOD, QUALITY OF SERVICE, QUALITY OF PHYSICAL ENVIRONMENT MELALUI CUSTOMER PRECIEVED VALUE TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION DI RESTORAN O’REILLYS MANADO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-12-10)
Penelitian ini dibuat untuk melihat faktor-faktor yang mempengaruhi tingkat Repurchase Intention dan Customer Satisfaction yang dipengaruhi melalui customer perceived value oleh quality of food, quality of service, dan ...
ANALISIS PENGARUH PRE-FLIGHT SERVICE QUALITY, INFLIGHT SERVICE QUALITY, DAN POST-FLIGHT SERVICE QUALITY TERHADAP PASSENGER LOYALTY MELALUI PASSENGER SATISFACTION SINGAPORE AIRLINES DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-02)
The air transportation industry is increasingly faced with a world of intense competition. This resulted in companies engaged in the aviation and tourism industries doing various ways to be able to attract consumers' ...
ANALISIS PENGARUH FAKTOR FOOD QUALITY, SERVICE QUALITY, DAN RESTAURANT ENVIRONMENT,TERHADAP REVISIT INVENTION MELALUI CUSTOMER SATISFACTION PADA PELANGGAN KFC AHMAD YANI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-06)
Fast food was originally born in the United States. At that time America entered the industrial era which caused people to not have enough time to rest, and added a lot of work time. Many women at that time also started ...