http://dspace-surabaya.uph.edu:8080/xmlui/handle/123456789/229 2026-11-06T14:49:26Z 2026-11-06T14:49:26Z Sondakh, Oliandes Potu, Tania Monica http://dspace-surabaya.uph.edu:8080/xmlui/handle/123456789/1324 2022-03-30T09:08:58Z 2018-10-01T00:00:00Z

ANALISIS TANGGUNG JAWAB SOSIAL PERUSAHAAN TERHADAP CITRA PERUSAHAAN Sondakh, Oliandes; Potu, Tania Monica Corporate Social Responsibility (CSR) is often seen as an additional cost to the company, but actually if implemented properly and sustainably can be used as a new marketing tool for the company. A proper and sustainable CSR can improve the company's image which has an impact on increasing customer loyalty, which in turn leads to an increase in company income and profits. Therefore, it can be concluded that CSR plays an important role in increasing the value of the company. This study aims to examine the role of CSR in corporate image and customer loyalty. Corporate social responsibility is measured in five aspects, namely: philanthropic responsibility, ethical behavior, legal compliance, environmental contribution, and customer protection. The study was conducted by distributing questionnaires to 100 respondents who were loyal customers of a foreign household product who were active in CSR activity. The purposive sampling technique was used to collect data to ensure the suitability of respondents with research objectives. Hypothesis testing is done by linear regression method. The results of hypothesis testing show that Legal Compliance and Environmental Contribution have a positive and significant influence on Company Image; while Philanthropic Responsibilities, Ethical Behavior, and Customer Protection eventhough having a positive influence, have no significant influence on the Company's Image; Company image was found to have a positive and significant influence on customer loyalty

2018-10-01T00:00:00Z Sondakh, Oliandes http://dspace-surabaya.uph.edu:8080/xmlui/handle/123456789/1030 2022-03-30T06:19:13Z 2017-09-01T00:00:00Z

THE EFFECT OF QUALITY CULTURE AND LEADERSHIP ON FAMILY BUSINESS PERFORMANCE EXCELLENCE THROUGH STRATEGIC PLANNING AND PERFORMANCE ASSESSMENT Sondakh, Oliandes Family business is one of the phenomenon in business world, aside from their numbers, family business also have significant share on state income. One characteristic of family business is the representation of the family in company management / administration. This representation is sometimes the reason of some problems in the company, one of it is process design. In the family business, the tendency of process design is centralistic and personal, this is because of the nature of the family business is "authoritarian". Meanwhile, due to the growth of the company and its competition with another companies, the need to have a more structured design process becomes mandatory. Since 1980s, the concept of Total Quality Management (TQM) has evolved into one of the most frequently imbued concepts to improve company performance, and one of the management tools that can be used to implement TQM is the Malcolm Baldrige National Quality Award (MBNQA). This study aims to test and analyze the effect of MBNQA on employee performance in family business X in Indonesia. Simple linear regression is used as a tool for hypothesis testing. A total of 108 employees were used as samples for this study. The results show that the application of MBNQA criteria can enhance employee performance. This shows that in order to achieved “targeted” employee performance, family business need to focus on structured process design

2017-09-01T00:00:00Z Dananjaya, Yanuar http://dspace-surabaya.uph.edu:8080/xmlui/handle/123456789/1008 2022-03-30T06:44:57Z 2016-12-01T00:00:00Z

Membaca Pergerakan IHSG Dananjaya, Yanuar

2016-12-01T00:00:00Z Dananjaya, Yanuar http://dspace-surabaya.uph.edu:8080/xmlui/handle/123456789/1007 2022-03-30T06:51:31Z 2016-12-01T00:00:00Z

Memahami Pergerakan Dolar Dananjaya, Yanuar

2016-12-01T00:00:00Z