http://dspace-surabaya.uph.edu:8080/xmlui/handle/123456789/248 2026-11-06T14:49:29Z 2026-11-06T14:49:29Z Setiawati, Lulu Tjahjono, Josephine Kurniawati http://dspace-surabaya.uph.edu:8080/xmlui/handle/123456789/1661 2022-03-30T06:27:27Z 2017-10-01T00:00:00Z

PENGARUH SERVICE STANDARD COMMUNICATION DAN KOMITMEN MANAJEMEN TERHADAP KUALITAS LAYANAN DAN KEPUASAN PELANGGAN Setiawati, Lulu; Tjahjono, Josephine Kurniawati Nowadays competition has occured for different types of Industries, either manufacture or service Industries. Organization needs to have the right strategy to win the the competition and sustain in the long run. Many people have increased their awareness for health and at the same time the advance of technology was followed by the high demand of society toward better health service, has became the foundation for the management at the hospitals to make decision to improve their services. This reearch wanted to find out the effect of Service Standard Communication, Management Commitment towards Service Quality and Customer Satisfaction. The respondents are those people who has had treatment at RSUD Dr. Soetomo. Data analysis wil be using Partial Least Square (PLS). There was 100 respondents participating in this research. The result showed that Service Standard Communication, Management Commitment has effect on Service Quality and Customer Satisfaction. Pople who has visited the hospital felt satisfied with the service given by the hospital

2017-10-01T00:00:00Z Magdalena, Renna http://dspace-surabaya.uph.edu:8080/xmlui/handle/123456789/109 2022-03-30T07:28:38Z 2015-03-16T00:00:00Z

COMPARATIVE STUDY OF FINANCIAL RATIOS DURING CONVERGENCE PERIOD FROM GAAP TOWARDS IFRS IN INDONESIA Magdalena, Renna ABSTRACT IAI (The Indonesian Institute of Accountant) has implemented convergence process towards International Financial Reporting Standards (IFRS) since 2010 in a gradual manner and this process was expected to be completed in 2012. The objective of this study was to observe the difference in financial ratios, if any, during the process of change from the previous standard, Generally Accepted Accounting Principles (GAAP), towards IFRS in Indonesia by utilizing gray's comparability index. The Gray's index result were displayed in graphs and analyzed by statistic descriptive method. In addition, Wilcoxon signed-rank test was employed to statistically examine the difference between GAAP and IFRS financial ratios values. Objects for the study were 90 non-financial companies which are listed in Indonesia Stock Exchange (IDX) for the years of 2010 and 2011, which did not applied IFRS in the financial year of 2010 and have applied IFRS started from the financial year of 2011. Only financial report for the year of 2010 was used. The one published in 2011 represents GAAP financial report, and the one published in 2012 represents IFRS financial report. Investigated financial ratios were solvability, profitability, and liquidity ratios. The results showed that there exists a difference in liquidity ratio between GAAP and IFRS, while the differences in the other two ratios are immaterial and insignificant

2015-03-16T00:00:00Z Magdalena, Renna Tjahjono, Josephine Kurniawati http://dspace-surabaya.uph.edu:8080/xmlui/handle/123456789/108 2022-03-30T09:19:07Z 2015-03-16T00:00:00Z

MARKET RATIOS ON BANK STOCK RETURNS IN INDONESIA STOCK EXCHANGE FOR THE YEARS 2008-2010 Magdalena, Renna; Tjahjono, Josephine Kurniawati ABSTRACT: The purpose of this research is to examine the influence of market ratios on bank stock returns in Indonesia. The data used in this research were obtained from the financial statements of all banking corporations listed in Indonesia Stock Exchange (IDX) for the years 2008-2010. Purposive sampling method was employed with the following sample criteria: banking corporations which had been continuously listed in Indonesia stock exchange, were active in stock trading and had issued and published audited financial statements in the years 2008-2010. Double regression analysis was used. The analysis results show that the Price to Book Value (PBV), Price to Earning Ratio (PER) and Earning Per Share (EPS) variables do not have any significant influence, either simultaneously or partially, on the bank stock returns in IDX for the years 2008-2010. The results are reasonable because of the high fluctuations in the data and the timing of this research, which focuses on the time period between the 2008 crisis and the 2010 market rebound.

2015-03-16T00:00:00Z Greacee, Janly Victoria Kilapong http://dspace-surabaya.uph.edu:8080/xmlui/handle/123456789/17 2022-03-30T06:48:58Z 2012-06-08T00:00:00Z

Pengaruh Informasi Akuntansi dan Non Akuntansi Terhadap Peringkat Obligasi Perusahaan Terdaftar di Bursa Efek Indonesia Greacee, Janly Victoria Kilapong Tujuan penelitian ini adalah menguji secara empiris pengaruh informasi akuntansi dan non akuntansi terhadap peringkat obligasi. Penelitian dilakukan terhadap perusahaan non perbankan dan keuangan terdaftar di BEI dan obligasinya diberi peringkat oleh PT PEFINDO selama periode 2006-2010. Variabel informasi akuntansi meliputi ukuran perusahaan, financial leverage, likuiditas, solvabilitas, profitabilitas, dan produktifitas. Variabel informasi non akuntansi meliputi jaminan, umur obligasi, dan reputasi auditor. Hasil penelitian ini menunjukkan ukuran perusahaan dan produktivitas berpengaruh terhadap peringkat obligasi. Financial leverage, likuiditas, solvabilitas, profitabilitas, jaminan, umur obligasi, dan reputasi auditor tidak berpengaruh terhadap peringkat obligasi

2012-06-08T00:00:00Z