• Service Dominant Logic: Is there a recipe for customer loyalty in the Higher Education? 

  Ronald, Ronald; Amelia, Amelia (Society of Interdisciplinary Business Research, 2017-05-06)

  One of the important role in economic development is service sector. It has an important role in in many countries and it becomes one of the growing service sectors, especially in education service sector. Higher Education ...
• Seeing Fashion Product through Rose Glasses: Why Customers are Willing to Pay a Premium for Luxury Products 

  Amelia, Amelia; Ronald, Ronald (Society of Interdisciplinary Business Research, 2017-06-06)

  Increased economy in Indonesia recently encouraged increased lifestyle in the society. Increased lifestyle is characterized by the request from the government on luxurious goods. Prada is one of the luxurious produts in ...
• Measuring Organizational Performance: A Case Study of Food Industry SMEs in Surabaya-Indonesia 

  Sondakh, Oliandes; Christiananta, Budiman; Ellitan, Lena (International Journal Of Scientific Research And Management, 2017-12-12)

  The concept of the Balance Scorecard is premised on the need for financial and non-financial indicators that enable a holistic measurement of performance of the organization. The food industry in Indonesia is experiencing ...
• COMPREHENSIVE FEASIBILITY STUDY FOR BUSINESS DEVELOPMENT (STUDY CASE FOR PT. INDO MITRA NIAGA) 

  Gunawan, Hananiel M; Santoso, Wiliam (President University, 2017-05-03)

  In the last several years, the global community is starting to realize the importance of environmental sustainability. It is accordance with the "go green" concept and it has been initiated by several environmental ...
• An Inverted U-Shaped Relationship between Work Team Cohesiveness and Work Team Performance: The Moderating Roles of Group Affective Tone and Task Complexity 

  Naibaho, Hastuti (International Symposium On Business And Social Sciences, 2017-08-27)
• Tax Amnesties in the Perspective of Tax Collection Principles: A Review of Some Banks in Indonesia 

  Upa, Vierly Ananta (Global Research Institute For Business Academics, 2017-01-27)

  On July 1st 2016 the Indonesian government imposed a tax amnesty program. Through this program are expected to find new sources of tax revenue and increase state revenue. Tax amnesty program launched by the Indonesian ...
• Pengaruh Komitmen Manajemen Terhadap Kualitas Layanan dan Kepuasan Pelanggan di Rumah Sakit Umum Daerah (Studi Kasus di RSUD Dr. Soetomo) 

  Setiawati, Lulu; Tjahjono, Josephine Kurniawati (Direktorat Penelitian Dan Pengabdian Kepada Masyarakat Universitas Muhamadiyah Malang, 2017-10-17)

  Kualitas layanan menjadi suatu hal yang penting untuk dapat menjadi pemimpin pasar dalam suatu industri. Kualitas layanan tidak hanya penting bagi industri manufaktur, namun juga bagi industri jasa. Rumah sakit sebagi ...
• COMPUTERIZED ACCOUNTING INFORMATION SYSTEM AND INFORMATION QUALITY: CASE STUDY OF SME IN INDONESIA 

  Unknown author (Singaperbangsa Karawang University, 2017-05-20)

  Accounting Information System (AIS) is an act to organize forms, notes, and reports, of both financial and non-financial transactions, with a purpose to provide accounting information required in business decision making. ...
• Relevance of Holistic Education Curriculum in Building Accountant Competence 

  Widianingsih, Luky Patricia (Society of Interdisciplinary Business Research, 2017-05-25)

  Holistic education has an important role in building the competence of accounting graduates in the work place. Holistic education is clearly implemented in Liberal Arts courses. This study described how the Liberal Arts ...
• PENGARUH SERVICE STANDARD COMMUNICATION DAN KOMITMEN MANAJEMEN TERHADAP KUALITAS LAYANAN DAN KEPUASAN PELANGGAN 

  Setiawati, Lulu; Tjahjono, Josephine Kurniawati (MIX: Jurnal Ilmiah Manajemen, 2017-10-01)

  Nowadays competition has occured for different types of Industries, either manufacture or service Industries. Organization needs to have the right strategy to win the the competition and sustain in the long run. Many ...
• THE EFFECT OF ORGANIZATIONAL SERVICE ORIENTATION, STRATEGIC LEADERSHIP AND STRATEGIC COMPETENCE ON THE ORGANIZATIONAL PERFORMANCE OF PRIVATE UNIVERSITY 

  Setiawati, Lulu; Christiananta, Budiman; Elitan, Lena (International Journal Of Advanced Research, 2017-05-01)

  Competitions happened in many different fields of Industry, both in manufacture and service areas, including education industries around the globe. Universities need to create people who are competitive and have ...
• A REFLECTION ON LEGAL LIABILITIES OF PUBLIC ACCOUNTANT: PHENOMENOLOGICAL STUDY IN THE FRAMEWORK OF MASCULINE AND FEMININE VALUES 

  Widianingsih, Luky Patricia (International Journal Of Advanced Research, 2017-05-01)

  Legal liability may arise as public accountant gives professional services. The objective of this research is to gain insight into awareness of legal liability on the part of public accountant in gender perspective. ...
• THE EFFECT OF PRODUCT QUALITY, SERVICE QUALITY, AND STORE-RELATED ATTRIBUTES TOWARDS REPATRONAGE INTENTION THROUGH CUSTOMER SATISFACTION ON ACE HARDWARE CUSTOMERS IN SURABAYA 

  KANG, KEVIN (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-18)

  Since 2000s, the retail business development in Indonesia has grown a lot which can be proved through the increasing number of retail companies that settled in Indonesia. This business arises because of the growth that ...
• ANALYSIS OF THE EFFECT OF SALESPERSON QUALITY AND INSTITUTION IMAGE TOWARD CUSTOMER LOYALTY, THROUGH RELATIONSHIP QUALITY OF SALESPERSON, RELATIONSHIP QUALITY OF INSTITUTION, AND COMMITMENT AT AXA FINANCIAL 

  SANTOSO, MICHAEL CORLEON (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-07-29)
• ANALYSIS OF THE EFFECTS OF STORE ENVIRONMENT ON POSITIVE AFFECT AND URGE TO BUY IN SHAPING IMPULSE BUYING OF CUSTOMERS AT MINISO TUNJUNGAN PLAZA SURABAYA 

  JESSICA, ANGELIS (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-18)

  Changing lifesyle of Indonesian consumers towards a more sophisticated and more fashion concerned has constributed to the increasing tense of competition among retail industries, especially among modern convenience stores ...
• THE ANALYSIS OF THE IMPACT OF PHYSICAL ENVIRONMENT, INTERACTION WITH STAFF, INTERACTION WITH OTHER CUSTOMER, CUSTOMER DELIGHT AND CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF JAWA TIMUR PARK 3 

  HARAHAP, SELLA HERLINA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-25)

  The lure of thrilling rides, food and entertainment began to draw large numbers of fans. However, in the 1930’s, amusement parks along with the rest of the world took a major hit when the Great Depression hit. Many amusement ...
• ANALYSIS OF THE IMPACT OF STORE ATTRIBUTES TOWARDS PERCEIVED RELATIONSHIP INVESTMENT AND PERCEIVED RELATIONSHIP QUALITY ON CUSTOMER’S ATTITUDINAL LOYALTY OF SOGO DEPARTMENT STORE IN SURABAYA 

  WASKITO, DELLA RENATA PRECIOSA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-11)

  Retaill industry is one of many sectors that has given big contribution to Indonesia GDP performance. Recorded by Badan Pusat Statistik or BPS (Central Bureau of Statistics), in 2016, retail industry contributes 15.24% of ...
• THE EFFECT OF FUNCTIONALITY, USABILITY, VALUE FOR MONEY AND VALUE FOR TIME ON CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF AIRBNB USERS IN SURABAYA 

  TEQUILA, DEIDREW TIA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-11)

  The Economic growth and development in ASEAN has led to urbanization, rising incomes, growing middle class, increases in consumer spending, higher living expectations and changing consumer habits. Better wealth and lifestyles ...
• FACTORS AFFECTING CONTINUED USAGE INTENTION OF GO-PAY USERS AMONGST SURABAYA CITIZEN 

  MELLISA, XENA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-30)

  ASEAN’s growth and development in economy and technology have led to new trends of lifestyle using Financial Technology to improve and automate the delivery and use of financial services. With the total population of ...
• THE EFFECT OF STORE ATMOPSHERE, SERVICE QUALITY, PRODUCT ASSORMENT TOWARDS CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION ON INNISFREE CUSTOMER’S IN SURABAYA 

  WICAKSONO, MICHAEL ADE (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-06)

  Modern society teaches that outer appearance is the most valuable asset that everyone must have nowadays. In a society where certain appearances and figures of the face are renowned for their beauty, women invest a lot ...

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