Browsing Faculty of Business School by Subject "Satisfaction"
Now showing items 1-20 of 20
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ANALISIS PENGARUH AESTHETICS, NAVIGABILITY, SERVICE EXPERIENCE, TRUST TERHADAP CONTINUANCE INTENTION MELALUI SELF EFFICACY, SATISFACTION PADA PENGGUNA OVO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-02)The rapid development of information technology has made community activities easier. One of the technologies that most plays a role in this convenience is the internet. With the internet, the daily transaction process ... -
ANALISIS PENGARUH BRAND EVIDENCE, BRAND HEARSAY, DAN SATISFACTION TERHADAP REPURCHASE INTENTION MELALUI BRAND ATTITUDE PELANGGAN PIZZA HUT DELIVERY DI SURABAYA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Management, 2014-12-11)Industri makanan cepat saji (fast food) merupakan industri yang mengalami pertumbuhan pesat di Indonesia. Pertumbuhan dalam bidang makanan mampu menyuplai PDB Indonesia hingga sebesar 60%. Dengan berbagai bentuk industri ... -
ANALISIS PENGARUH CUSTOMER SATISFACTION, TRUST DAN SWITCHING BARRIER TERHADAP CUSTOMER LOYALTY PENGGUNA TELKOMSEL FLASH DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-13)Development of high technology and globalization has carrying a tremendous impact for many people in the world. The rapid exchanges of information, development of information technology is increasingly rapidly, causing ... -
ANALISIS PENGARUH FOOD QUALITY, PERSONAL INTERACTION QUALITY, PHYSICAL ENVIRONMENT QUALITY, DAN PERCEIVED VALUE TERHADAP CUSTOMER LOYALTY MELALUI SATISFACTION, TRUST, DAN COMMITMENT PADA PELANGGAN FRUT-O RUKO SAN DIEGO MR1-9 PAKUWON CITY SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-03)In big cities, cafes are very popular and growing very rapidly, where people often take the time to visit cafes to eat or drink and even just to be active in social media, activities and relax. This business sector engaged ... -
ANALISIS PENGARUH PERCEIVED BENEFITS DAN PERCEIVED COSTS TERHADAP REVISIT INTENTION MELALUI PERCEIVED VALUE DAN SATISFACTION PADA PENGUNJUNG MUSEUM ANGKUT BATU DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-09-19)Tourism is an economic sector that is growing rapidly in Indonesia. Currently, the tourism site are vying to be the leading in providing various benefits to visitors, on the other hand visitors are also looking for added ... -
Analisis Pengaruh Perceived Control, Performance, Convenience, Dan Efficiency Terhadap Satisfaction Dan Loyalty Melalui Confidence Benefit Dan Special Treatment Benefit Pada Pelanggan Online Citilink Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-23)PT. Citilink Indonesia is a company engaged in air transportation services. Citilink is included in the category given low cost. Besides that Citilink also invites those who are very concerned and prioritize passenger ... -
ANALISIS PENGARUH PRIVACY, PRACTICITY, DESIGN, SOCIALITY, ENJOYMENT, TERHADAP LOYALTY MELALUI SATISFACTION PADA PENGGUNA BNI MOBILE BANKING DI MANADO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-25)Along with technological developments and the high flow of globalization, it has had a tremendous impact on many people in the world. The development of increasingly rapid information technology, causes the role of ... -
ANALISIS PENGARUH SACRIFICE TERHADAP BEHAVIORAL INTENTION MELALUI SERVICE QUALITY, SERVICE VALUE, SATISFACTION UNTUK ACARA DWP PADA PENGUNJUNG DWP DARI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-11-28)Nowadays, service-based industries have a huge and very competitive market in Indonesia. Companies encouraged to keep being innovative to get customer satisfaction by buying their products. For example, in entertainment ... -
ANALISIS PENGARUH SERVICE QUALITY, FOOD QUALITY, DAN PRICE-VALUE RATIO TERHADAP BEHAVIORAL INTENTIONS MELALUI SATISFACTION PADA KONSUMEN KFC DI SURABAY
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-30)The development of the franchise business in Indonesia began to bloom bustling the 1970s with the emergence of fast food restaurants (fast food) is so rapidly becoming an opportunity for companies to grow its business. ... -
ANALISIS PENGARUH SOCIAL COST, SOCIAL BENEFITS, ACCESS QUALITY, VENUE QUALITY, EVENT QUALITY TERHADAP REVISIT INTENTION MELALUI SATISFACTION PADA PENGUNJUNG EVENT DJAKARTA WAREHOUSE PROJECT
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-05)The development of the creative economy industry in Indonesia is increasing rapidly. Music is something that cannot be separated from human’s life and the music industry in Indonesia can become a promising industry in the ... -
ANALISIS PENGARUH VARIABEL SERVICESCAPE TERHADAP OVERALL QUALITY OF LIFE MELALUI VARIABEL AFEKSI PADA PELANGGAN RESTORAN DOMICILE KITCHEN & LOUNGE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-21)The Food and Beverage Industry is a priority sub-sector in 2018. The subsector is expected to be the driving force for achieving the non-oil and gas industry growth target in 2018, which is 5.67 percent. Along with the ... -
ANALISIS PENGARUH VARIABEL SOCIAL BENEFIT, SOCIAL COST, ACCESS QUALITY, VENUE QUALITY, DAN EVENT QUALITY TERHADAP REVISIT INTENTION MELALUI SATISFACTION PADA EVENT JAZZ GUNUNG BROMO DI JAWA TIMUR
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-01-18)The music sector has been designated as priority sector by Badan Ekonomi Kreatif of Indonesia, a state agency that deals with the development of the music industry. Therefore, this development makes the music industry a ... -
THE EFFECT OF PRICE PERCEPTION AND VULNERABILITY TO CUSTOMER LOYALTY AND INTENTIONS TO SWITCH THROUGH PRICE OFFER FAIRNESS, PRICING PROCEDURE FAIRNESS, SATISFACTION WITH DEALER SERVICE, CAR UPON DELIVERY, AND PURCHASE ON TOYOTA CUSTOMER IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)The purpose of this reserch is to know and analyze the the effect of price perception and vulnerability to customer loyalty and intentions to switch through price offer fairness, pricing procedure fairness, satisfaction ... -
FACTORS ANALYSIS THAT INFLUENCE REPURCHASE INTENTION TOWARDS CUSTOMER OF CANTEEN 1 IN SURABAYA (CASE STUDY ON STUDENT OF PETRA 1)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-04)Sustainability is the goal of all company exists in the business world. Repurchase intention is one of the success factors affecting sustainability. There are several requirements that must be good to meet good repurchase ... -
THE INFLUENCE OF STUDENT’S EXPECTATION, PERCEIVED UNIVERSITY QUALITY, PERCEIVED BRAND ORIENTATION AND PERCEIVED VALUE ON STUDENT’S SATISFACTION
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2014-11-01)The increasing popularity of international program offered by universities in Surabaya has raised a concern whether the students have already satisfied of what the universities have offered to them. With the student’s ... -
MONETARY COST, NATURAL ENVIRONMENT, AND RELIGIOUS ATMOSPHERE TOWARD SATISFACTION THROUGH PERCEIVED VALUE OF THE DESTINATION AND EMOTION OF AWE OF MOUNT BROMO TOWARD TOURIST FROM SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-15)This study is aimed to understand how monetary cost, natural environment, and religious atmosphere toward satisfaction through perceived value of the destination and emotion of awe of Mount Bromo toward tourist from ... -
PENGARUH CORPORATE IMAGE,CORPORATE LEADERSHIP, IMMEDIATE MANAGER,COOPERATION, CONDITIONS OF WORK TERHADAP EMPLOYEE SATISFACTION DAN LOYALTY KARYAWAN PT NUTRIFOOD SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-01)The fundamental changes in the business environment have resulted in dramatic changes to the essential traits of human resource systems and demonstrating the increasing importance of HR for business. Another impact is ... -
PENGARUH FOOD QUALITY, PRICE, INTERPERSONAL SERVICE QUALITY, PHYSICAL ENVIRONMENT QUALITY, DAN BRAND IMAGE TERHADAP CUSTOMER LOYALTY MELALUI SATISFACTION PADA PELANGGAN WARUNK UP NORMAL SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-25)Currently food and beverage industry is the sector with the largest contribution of the Indonesian economy, which is 5.5 percent of the national gross domestic product and 31 percent of the gross domestic product of the ... -
PENGARUH PERCEIVED QUALITY DENGAN SERVICE CONVENIENCE TERHADAP FUTURE INTENTIONS MELALUI PERCEIVED VALUE DAN SATISFACTION PADA PELANGGAN MCDONALD DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)The Government of Indonesia targets economic growth in 2017 to reach 5.1 percent, the same as the achievement in 2016. Related to this, the head of PT Bank Central Asia Tbk economics, David Sumual said, if Indonesia's ... -
Pengaruh Product Quality Terhadap Satisfaction, Trust Dan Loyalty Dalam Membentuk Word Of Mouth Pada Konsumen OS Android Di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2014-11-20)Smartphone is an innovative product that can contain a wide variety of content in it, and there are also features that have been developed from the previous generation to better facilitate the consumers. Smartphones can ...