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PENGARUH KEPERCAYAAN, KOMITMEN, DAN KOMUNIKASI TERHADAP LOYALITAS WALI MURID MELALUI KEPUASAN PELANGGAN DI PAUD DAN TK BUAH HATI SIDOARJO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-06-03)
There is a phenomena in the society, in which there are so many new
schools. This new school does not close possibility the appearance of competition
among schools. School must be able to give better service from other ...
Pengaruh Customer Satisfaction dan Perceived Value Terhadap Customer Loyalty Dengan Moderasi Switching Cost Pada Pengguna iPad di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)
Penelitian ini ditujukan untuk mengetahui pengaruh customer satisfaction dan perceived value yang di moderasi oleh switching cost terhadap pengguna iPad di Surabaya. sampel yang digunakan dalam penelitian ini adalah 140 ...
THE INFLUENCE OF ORGANIZATIONAL CULTURE ON LEADERSHIP AND EMPLOYEE PERFORMANCE AT GRANDMAS HOTEL BALI
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-05-24)
The competition in the hospitality industry in Bali is very tight. Grandmas
Hotel Bali, as one of budget hotel which operates in Bali faces challenges to
compete in such environment. To increase competitivenes, Grandmas ...
ANALISA ASOSIASI MEREK, NILAI PRODUK, DAN KUALITAS PELAYANAN, SERTA PENGARUHNYA TERHADAP KEPUASAN DAN KESETIAAN PELANGGAN NIKE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-05-10)
Competition in sports apparel nowadays can be said fairly tight between one brand and another brands, includes a new local brand that start raising. Especially in nowadays, people awareness of their need to exercise is ...
WEALTH ADDED INDEX: ITS RELATION WITH CURRENT RETURN AND FUTURE ABNORMAL RETURN
(Faculty Of Economics And Business Universitas Gadjah Mada, 2013-12-06)
ABSTRACT
Wealth Added Index (WAI) is a popular metric to measure wealth created or destroyed in
a publicly traded company. Yet research that link WAI and stock return and its potential to
predict future return has been ...
PENGARUH MARKETING MIX TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA HOTEL ELMI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-05-27)
Marketing mix, customer satisfaction and customer loyalty represent a linear relationship among variables, by giving customer memorable experiences hotel operators can build emotional feelings toward their customers and ...
ANALISIS PENGARUH 7P TERHADAP KEPUTUSAN MEMILIH OLEH NASABAH BCA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-11-23)
Aimed of this study to determine the influence of 7P (product , price, promotion , place , people , physical evidence and process) towards the decision making from BCA customers in Surabaya.
The characteristic sample used ...
ANALISIS PENGARUH KUALITAS LAYANAN DAN KONSEP DIRI KONSUMEN TERHADAP LOYALITAS PELANGGAN MELALUI SIKAP KONSUMEN DAN PROSES PEMBELIAN PELANGGAN NATASHA SKIN CARE CABANG KERTAJAYA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-12-13)
This thesis is addressed to understand how are the impact of service quality and consumer self concept toward customer loyalty of Natasha Skin Care through consumer attitude, purchase decision, and customer satisfaction ...
Pengaruh Relationship Banking, Karakteristik Borrower-Lender dan Loan Contract Pada Kredit Korporasi di Asia Pasifik Periode 2006-2010
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)
Penelitian ini untuk menguji apakah relationship banking, karakteristik
borrower-lender dan loan contract berpengaruh terhadap pemberian loan pricing
kredit korporasi di Asia pasifik periode 2006-2010. Teknik analisa ...
PENGARUH BELIEFS DAN MATERIALISM TERHADAP KEPUTUSAN PEMBELIAN TAS BAJAKAN DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-05-21)
Counterfeit product business has been the industries rapidly grow even the
fastest growth on the world right now (Alcock et. al., 2003). Indonesia is one of
country which has large number of counterfeit product from year ...