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Building Loyalty through Value: Differences of Rose-colored Glasses for Indonesian Middle Class Mall Visitor
(Social Science and Business Research Network, 2019-07-04)
Currently mall has become a lifestyle for Indonesians. This is because the increase of
income resulting in the shifting of lifestyle from low to middle and upper class. This change
causes the buying behavior of the society ...
Pengaruh Komitmen Manajemen Terhadap Kualitas Layanan dan Kepuasan Pelanggan di Rumah Sakit Umum Daerah (Studi Kasus di RSUD Dr. Soetomo)
(Direktorat Penelitian Dan Pengabdian Kepada Masyarakat Universitas Muhamadiyah Malang, 2017-10-17)
Kualitas layanan menjadi suatu hal yang penting untuk dapat menjadi pemimpin pasar dalam
suatu industri. Kualitas layanan tidak hanya penting bagi industri manufaktur, namun juga bagi
industri jasa. Rumah sakit sebagi ...
Volunteer Satisfaction among Business School Student: An Empirical Analysis
(International Society For Business Innovation And Technology Management Conference, 2015-01-24)
Volunteering for college student has become
one of the important activities around university campus.
With the growing number of campus activities, research on
student volunteering also growing. The purpose of
this ...
PENGARUH PENGORBANAN DAN KUALITAS LAYANAN TERHADAP KEINGINAN PEMBELIAN ULANG ISTANA AYAM GORENG SRI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Management, 2014-11-21)
In the midst battle between food industries, not many local restaurant can survive this reality. One industry that has been survive until now and still drawing customers attention to keep repurchasing is Istana Ayam Goreng ...
THE EFFECT OF PRICE PERCEPTION AND VULNERABILITY TO CUSTOMER LOYALTY AND INTENTIONS TO SWITCH THROUGH PRICE OFFER FAIRNESS, PRICING PROCEDURE FAIRNESS, SATISFACTION WITH DEALER SERVICE, CAR UPON DELIVERY, AND PURCHASE ON TOYOTA CUSTOMER IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)
The purpose of this reserch is to know and analyze the the effect of price
perception and vulnerability to customer loyalty and intentions to switch through
price offer fairness, pricing procedure fairness, satisfaction ...
Efforts to enhance active cooperatives in Indonesia based on macroeconomic variables
(Inderscience Enterprises Ltd., 2018-01-01)
Cooperative is a group of people that allow several people or legal entity working together on a basic of voluntary held a job to improve the lives of its members (Sagimun, 2005). The purpose of this study is to look at ...
ANALISIS PENGARUH PRODUCT QUALITY, BRAND IMAGE DAN PRICE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA KONSUMEN ZARA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-02)
In the beginning, fashion was created due to the desire of women to look
attractive. Fashion can be created because of the desire of one artist who wants to sketch
clothes that can fulfill the desire of the people of his ...
MONETARY COST, NATURAL ENVIRONMENT, AND RELIGIOUS ATMOSPHERE TOWARD SATISFACTION THROUGH PERCEIVED VALUE OF THE DESTINATION AND EMOTION OF AWE OF MOUNT BROMO TOWARD TOURIST FROM SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-15)
This study is aimed to understand how monetary cost, natural environment, and religious
atmosphere toward satisfaction through perceived value of the destination and emotion of awe of
Mount Bromo toward tourist from ...
THE EFFECT OF FUNCTIONAL VALUE, SOCIAL VALUE, EMOTIONAL VALUE, MONETARY VALUE, AND CUSTOMER SATISFACTION TOWARDS CONSUMER REPURCHASE INTENTION OF XIAOMI REDMI NOTE 4 IN SURABAYA
(2018-08-03)
Globalization continues to grow over time. It affect to most aspect of life such as technology and
information. Tools used to support the development of technology and information is the
computer. However, the computer ...
THE EFFECT OF EMPLOYEES’ INJUSTICE PERCEPTION TO COUNTERPRODUCTIVE WORK BEHAVIOR AT UD SOPRO, MOJOKERTO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2014-11-21)
Employees are one of the most important resources of a company, thus, human resources management (HRM) will determine company’s success. A great problem of HRM is Counterproductive Work Behavior (CWB). The biggest antecedent ...