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Pengaruh Interaction Quality, Content Quality, Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-02)
E-commerce market in Indonesia began to increase along with the times and
this caused inter-e-commerce companies in Indonesia to compete to achieve
Customer Loyalty. One of the e-commerce companies that achieve customer ...
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan (Survey Pada Pelanggan Surabaya Drag Race)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-01)
Todays, the tight competition in various business sectors such as the services
sector can not be avoided anymore. service sector in order to retain customers in
order to obtain satisfaction and high loyalty, required a ...
ANALISIS PENGARUH BRAND, STYLE, PRICE DAN SOCIAL IDENTITY TERHADAP REPURCHASE INTENTION GEN-Y PADA MEREK FASHION UNIQLO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
Changes in consumption spending are best understood by taking a
generation approach. Lifestyle and social value determined by generations have
the same effect on purchases. Consumer motivation and purchasing engagement
are ...
CHEF CELEBRITY RESTAURANT IN INDONESIA: CAN IT STAY IN CONSUMERS’ HEART FOR A LONG TERM?
(Akademika Nusa Internasional, 2018-02-14)
Players in the restaurant industry of course continue to compete in an effort to
win the hearts of consumers. Various ways are done by entrepreneurs to be able to
seize up to stay consumer hearted such as with restaurants ...
DETERMINAN EMPLOYEE ENGAGEMENT DAN KONSEKUEN (OUTCOME) DARI EMPLOYEE ENGAGEGEMENT DI HOTEL ASTON MANADO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-28)
In the work environment there are many things involved in improving
employee performance especially in the field of hospitality. Good performance of
employees can improve the services of the company to consumers or guests. ...
Generic drug in Indonesia: why physicians and pharmacists matters
(Monetary Economics and Finance, 2018-09-24)
Since 2014, Indonesia began imposing the National Health Insurance
program. One of the goals of implementing the program is to increase the use
of generic drugs. This action was done to respond the low use of generic ...
ANALISIS PENGARUH SERVICE QUALITY, CONSUMER INNOVATIVENESS dan SERVICE SWITCHING COST TERHADAP SERVICE LOYALTY MELALUI SERVICE SATISFACTION PADA PENGGUNA MASKAPAI GARUDA INDONESIA di SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-07-27)
At present, air transportation has become the basic necessity of every
person who wants to travel far or near, whether for business trip or leisure, thus
causing tight competition between the airlines with each other in ...
“ANALISIS PENGRUH MARKETING MIX 7-P TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA KONSUMEN ACE HARDWARE DI SURABAYA”
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-28)
Todays, the development of the retail industry in Indonesia is growing
rapidly. Retail business in Indonesia is among the fastest growing in comparison
to other countries. However, with the growing public enthusiasm for ...
ANALISIS SISTEM PENGENDALIAN INTERNAL SEBAGAI DASAR PEMBUATAN PROGRAM AUDIT MANAJEMEN PERSEDIAAN DEPARTEMEN LOSS PREVENTION HYPERMART CITO
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Accounting, 2018-01-19)
Nowadays, the retail industry is facing difficult condition compared to the
last few years. The resource management of the company must be done smarter and
the designated usage must be assured clearly so that it doesn’t ...
ANALISIS PENGARUH VARIABEL INFORMATION QUALITY, SYSTEM QUALITY, VIRTUAL INTERACTIVITY, DAN REWARDS TERHADAP BRAND LOYALTY MELALU CUSTOMER ENGAGEMENT PADA SITUS TRAVELOKA DI SURABAYA
(2018-01-08)
In the era of globalization technological development is very close to the
needs of everyday people. Many marketers take advantage of the Internet along
with technological advances to market their products. The Internet ...