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Analisis Pengaruh Kegagalan Layanan dan Pemulihan Layanan terhadap Perilaku Konsumen Maskapai Lion Air di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-12-13)
Indonesia is a potential market for the aviation industry because Indonesia
has a large population with a wide area consisting of land and sea. Transportation
by air is a solution for people who need transportation ...