Faculty of Business School: Recent submissions
Now showing items 521-540 of 1027
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Pengaruh Food Quality, Service Quality, Atmosphere Quality terhadap Repurchase Intention melalui Customer Satisfaction pada pelanggan One Eighteenth Coffee di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)At this time business growth in East Java, especially in Surabaya, is experiencing very rapid development. Based on BPS data, East Java, the food and beverage industry is the largest industry in Surabaya and has the ... -
DETERMINAN EMPLOYEE ENGAGEMENT DAN KONSEKUEN (OUTCOME) DARI EMPLOYEE ENGAGEGEMENT DI HOTEL ASTON MANADO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-28)In the work environment there are many things involved in improving employee performance especially in the field of hospitality. Good performance of employees can improve the services of the company to consumers or guests. ... -
PENGARUH PERCEIVED QUALITY DENGAN SERVICE CONVENIENCE TERHADAP FUTURE INTENTIONS MELALUI PERCEIVED VALUE DAN SATISFACTION PADA PELANGGAN MCDONALD DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)The Government of Indonesia targets economic growth in 2017 to reach 5.1 percent, the same as the achievement in 2016. Related to this, the head of PT Bank Central Asia Tbk economics, David Sumual said, if Indonesia's ... -
ANALISIS PENGARUH SERVICE QUALITY, CONSUMER INNOVATIVENESS dan SERVICE SWITCHING COST TERHADAP SERVICE LOYALTY MELALUI SERVICE SATISFACTION PADA PENGGUNA MASKAPAI GARUDA INDONESIA di SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-07-27)At present, air transportation has become the basic necessity of every person who wants to travel far or near, whether for business trip or leisure, thus causing tight competition between the airlines with each other in ... -
ANALISIS PENGARUH SYSTEM QUALITY, INFORMATION QUALITY DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI USER SATISFACTION PADA PELANGGAN M-BCA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)The presence of the internet requires an atmosphere in human life, especially in the banking sector. Nowadays, customers are further facilitated by the existence of banking services that can be accessed anytime and ... -
ANALISIS PENGARUH INTERACTION QUALITY, PHYSICAL ENVIRONMENT QUALITY, OUTCOME QUALITY TERHADAP PERCEIVED VALUE DAN CORPORATE IMAGE MELALUI CUSTOMER SATISFACTION DALAM UPAYA MENINGKATKAN BEHAVIORAL INTENTIONS PADA WAJIB PAJAK KANTOR PELAYANAN “X” DI SIDOARJO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)The rapid development of tranportations becomes an opportunity for instance to increase the level of regional income especially motor vehicles taxes. Lately, the volume of motor vehicles have increased every year. This ... -
“ANALISIS PENGRUH MARKETING MIX 7-P TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA KONSUMEN ACE HARDWARE DI SURABAYA”
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-28)Todays, the development of the retail industry in Indonesia is growing rapidly. Retail business in Indonesia is among the fastest growing in comparison to other countries. However, with the growing public enthusiasm for ... -
PENGARUH CELEBRITY ENDORSER TERHADAP KEPUTUSAN PEMBELIAN SMARTPHONE OPPO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-07-11)At this time, Celebrity endorser in Indonesia shows a significant development from year to year. Therefore, the company must continue to grow in advertise products as attractive as possible in order to meet the needs of ... -
ANALISIS PENGARUH EMOTIONAL VALUE, MONETARY VALUE, SOCIAL VALUE, COLLECTIVISM, DAN INDIVIDUALISM TERHADAP REPURCHASE INTENTION PADA KONSUMEN YAMAGOYA RAMEN DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)Private consumption growth is strengthened, supported by stable rupiah and the decreasing of inflation. Investment growth continues to strengthen supported by an ongoing recovery in commodity prices, ongoing reforms ... -
“ANALISIS PENGARUH SERVICE QUALITY, FOOD QUALITY, PHYSICAL QUALITY TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION TERHADAP PELANGGAN PIZZA HUT DI TUNJUNGAN PLAZA SURABAYA”
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-01)This research is aimed to find out how the influence of service quality, product / food quality, environmental quality, perceived value to customer satisfaction, and influence of customer satisfaction on intention to buy ... -
ANALISIS PENGARUH COUNTRY-OF-ORIGIN IMAGE, PRODUCT KNOWLEDGE, PRODUCT INVOLVEMENT TERHADAP CUSTOMER PURCHASE DECISION DENGAN PRODUCT INVOLVEMENT SEBAGAI VARIABELMODERATING PADA PRODUK YOSHINOYA JAPANESE RESTAURANT DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-13)The development of food industry continues increasing worldwide. This situation used by various manufacturers to take advantage of this business opportunities to open food business. Fast food business is very popular ... -
ANALISIS PENGARUH SERVICE QUALITY, CUSTOMER SERVICE, SERVICE PRICING , VALUE-ADDED SERVICES TERHADAP BRAND SWITCHING INTENTION MELALUI CUSTOMER SATISFACTION PELANGGAN GRAB DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-07-20)At this time, transportation is growing rapidly and used by the people in Indonesia is an online-based transport. This online transportation is considered to be a commodity needs of the community and the community is ... -
THE EFFECT OF CORPORATE IMAGE, PRODUCT QUALITY, SERVICE QUALITY, PERCEIVED RISK, PRICE CONSCIOUSNESS TOWARD REPURCHASE INTENTION OF SAMSUNG IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-27)Technology is a driving factor in the process of globalization. Technology start accelerated from 25 years ago. Start from 23 years ago the first Internet commercialized, 22 years ago was created first mobile phone with ... -
Pengaruh Interaction Quality, Content Quality, Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-02)E-commerce market in Indonesia began to increase along with the times and this caused inter-e-commerce companies in Indonesia to compete to achieve Customer Loyalty. One of the e-commerce companies that achieve customer ... -
ANALISIS PHYSICAL ENVIROMENT,INTERACTION WITH STAFF, DAN INTERACTION WITH OTHER CUSTOMER TERHADAP COSTUMER LOYALTY MELALUI CUSTOMER DELIGHT DAN COSTUMER SATISFACTION PADA PELANGGAN “BONCAFE” DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03) -
PENGARUH INTENTIONAL ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN INTENTIONAL COUNTERPRODUCTIVE WORK BEHAVIOR TERHADAP EMPLOYEE PERFORMANCE DENGAN ETHICAL LEADERSHIP OF SUPERVISOR SEBAGAI VARIABEL MODERASI PADA KARYAWAN KONTRAK PT. PERKEBUNAN NUSANTARA X SURABAYA UNIT PG. KREMBOONG
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-24)The challenging competition of globalization encourages every organization to process all the resources especially in human resources. Human resources become one of the key that drive organization, the good human resource ... -
PENGARUH PHYSICAL APPEARANCE, EXPERTISE, TRUSTWORTHINESS DAN CONGRUITY TERHADAP REPURCHASE INTENTION PADA KONSUMEN SURABAYA PATATA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-21)The food and beverage industry in Indonesia is always experiencing growth supported by Indonesia's strategic location. The Government of East Java is very active in the increase in the food and beverage sector. The ... -
ANALISIS PENGARUH KEMASAN PRODUK , KUALITAS PRODUK , WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN PRODUK TEH BOTOL SOSRO TERHADAP PELANGGAN DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-26)This thesis is made to understand the impact of product packaging, product quality and word of mouth toward purchase decision of teh botol sosro in Surabaya The sample that is being used in thesis is the consumer that ... -
ANALISIS PENGARUH CONSTRUED EXTERNAL IMAGE OF THE COMPANY, PERCEIVED SALESPERSON CHARACTERISTICS, PERCEIVED COMPANY CHARACTERISTICS TERHADAP CUSTOMER EXTRA ROLE BEHAVIORS MELALUI CUSTOMER COMPANY IDENTIFICATION PADA KONSUMEN SUSHI TEI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)The rapid development of technology becomes an opportunity for companies to grow their business. One of the most useful technological innovations is the internet. With the internet, companies can sell their products ... -
ANALISIS PENGARUH PERCEIVED QUALITY, TERHADAP CUSTOMER LOYALTY MELALUI PERCEIVED VALUE, CUSTOMER SATISFACTION, CUSTOMER TRUST PADA KONSUMEN INDOMIE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)Nowadays, people seems to prefer something that is instant, and they’re so into consumerism which is supported by so many food manufacturers providing instant (fast) food to be consumed. One example of food that can be ...