Faculty of Business School: Recent submissions
Now showing items 581-600 of 1027
-
PRICE, PRODUCT ASSORTMENT, PRODUCT QUALITY AND EMPLOYEE SERVICE TOWARD BEHAVIOR INTENTION THROUGH CUSTOMER SATISFACTION AND STORE IMAGE ON H&M AT SUPERMALL IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-20)The global fashion retail industry has been characterized by fierce competition for numerous years. Retail store increasing pressure to distinctly differentiate them from other competing retail stores by offering ... -
ANALYSIS OF THE INFLUENCE OF QUALITY OF THE PHYSICAL ENVIRONMENT, FOOD, AND SERVICE QUALITY ON RESTAURANT IMAGE, CUSTOMER SATISFACTION AND BEHAVIOR INTENTION TO THE CUSTOMERS OF THE BONCAFE RESTAURANT IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-18)Human beings have so many kinds of needs that need to be fulfilled in order for them to live. One of those needs is food; this is considered as primary needs and with continuous improvement if this era is makes various ... -
ANALYSIS OF THE EFFECT OF OPERANT & OPERAND SERVICE QUALITY TOWARD CUSTOMER LOYALTY, THROUGH CUSTOMER ENGAGEMENT AND CUSTOMER SATISFACTION TO THE CUSTOMERS OF ROCK HOTEL IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-09-20)Nowadays there has been a significant growth in terms of Indonesia’s economy. Investors and business alike will be able to take advantage of the economic growth of the country. One of the most credible institutions (DRI) ... -
ANALYSIS FACTOR PRODUCT QUALITY, PRODUCT VALUE, PRODUCT IMAGE, PRODUCT AVAILABILITY, PRODUCT PROMOTION, COUNTRY IMAGE TOWARDS REPURCHASING INTENTION THROUGH CONSUMER ETHNOCENTRISM FOR KAPAL API IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-09-20)Coffee is the world's second most valuable traded commodity. Indonesia is one country that famous with its Coffee beans industry. Indonesia placed in the fourth place in both top coffee bean producers in crop year 2014 ... -
MONETARY COST, NATURAL ENVIRONMENT, AND RELIGIOUS ATMOSPHERE TOWARD SATISFACTION THROUGH PERCEIVED VALUE OF THE DESTINATION AND EMOTION OF AWE OF MOUNT BROMO TOWARD TOURIST FROM SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-15)This study is aimed to understand how monetary cost, natural environment, and religious atmosphere toward satisfaction through perceived value of the destination and emotion of awe of Mount Bromo toward tourist from ... -
ANALISIS PENGARUH FOOD QUALITY , SERVICE QUALITY , PERCEIVED VALUE, DAN CUSTOMER SATISFACTION, TERHADAP REPURCHASE INTENTION PADA ROTI MATAHARI DI PASURUAN
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-02-01)Perusahaan Roti Matahari Pasuruan berdiri sejak tanggal 3 Maret 1955 dan berlokasi di jalan Soekarno-Hatta no. 42 – 44 Pasuruan. Lokasi usaha tersebut tidak pernah pindah sejak didirikan oleh Jacobus Laksmana beserta ... -
THE EFFECT OF BRAND ORIENTATION, IMPULSE PURCHASE ORIENTATION, ONLINE TRUST, PRIOR ONLINE PURCHASE EXPERINCE, AND PERCEIVED EASE OF USE ON ONLINE PURCHASE INTENTION FOR CUSTOMER OF ONLINE STORE TOKOPEDIA IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-15)More and more people are turning to online shopping and e-commerce rather than traditional means of purchasing products and services. This is particularly true in Indonesia where there is a huge population and a large ... -
ANALISA PENGARUH KNOWLEDGE OF SPONSOR PRODUCTS, SPORTS ACTIVENESS, SPORT ENTHUSIASM TERHADAP CUSTOMER LOYALTY MELALUI COMMUNITY INVOLVEMENT DAN POSITIVE BRAND OPINION PADA CELEBRITY FITNESS GALAXY MALL DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-11-19)Now a healthy lifestyle has become a trend. Compared to the past, awareness of healthy lifestyle now is very common. In the past, a lot of people do not exercise. This awareness leads them to join many sports activities. ... -
PENGARUH DARI PHYSICAL ENVIRONMENT, FOOD QUALITY, EMPLOYEE SERVICE QUALITY, RELATIONSHIP BENEFIT MELALUI CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY HOUSE OF WOK THE SQUARE SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-01-22)Perkembangan bisnis kuliner yang ada di Surabaya merupakan suatu bisnis yang terus berkembang dari waktu ke waktu, dimana setiap tahunnya bermunculan berbagai macam jenis restoran yang baru-baru untuk memanjakan para ... -
Analysis of Price, Car Model, Safety, Brand towards Buying Decision of Uber in Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-11-27)The traffic congestion in Surabaya, has led city officials to enhance planning efforts to increase public transportation networks. Irregular public transportation schedules and declining perception of the attractiveness ... -
ANALYSIS OF PERCEIVED QUALITY, BRAND IMAGE, AND PERCEIVED VALUE TOWARDS CUSTOMER SATISFACTION ON MAP EMALL IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-11-27)MAP Emall is an online store created by one the biggest retailer company Mitra Adi Perkasa (MAP). MAP is the retail group behind numerous notable retail brands in the food and beverage, lifestyle and sports sectors ... -
ANALYSIS THE EFFECT OF VARIABLE ENVIRONMENT CONSTRUCTS TOWARDS STORE LOYALTY THROUGH SELF-CONGRUITY FROM QUEEN CAKES CUSTOMERS IN BANYUWANGI
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-11-24) -
PENGARUH BRAND CREDIBILITY TERHADAP WORD OF MOUTH MELALUI CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA TOYOTA KIJANG INNOVA DI SURABAYA
(2018-01-25)Toyota in Indonesia is represented by two subsidiaries namely PT Toyota Motor Manufacturing Indonesia (TMMIN) and PT Toyota Astra Motor (TAM). As a subsidiary of Toyota Motor Corporation based in Japan, TMMIN acts as ... -
ANALISIS FAKTOR – FAKTOR YANG MEMPENGARUHI PURCHASE DECISION BRAND FURLA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-07)The increasing competition among companies requires them to be able to satisfy the wants and needs of its consumers. Thus, it aims to improve the company's quality and provide satisfaction for consumers. This will make ... -
ANALISIS PENGARUH TRANSFORMATIONAL LEADERSHIP, TRANSACTIONAL LEADERSHIP, DAN ORGANIZATIONAL CULTURE TERHADAP LEARNING ORGANIZATION DAN EMPLOYEE SATISFACTION PADA KARYAWAN PRE – SCHOOL PERGURUAN ISLAM RAUDLATUL JANNAH DI SIDOARJO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-09-29)In the nation's development, or "nation building", principles of liberalism is most apply, which is clearly inappropriate and contradictory to the values, culture, and character of Indonesian. International survey results ... -
ANALYSIS OF FACTORS AFFECTING EMPLOYEES PERFORMANCE AT PT. SAF INDONUSA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-16)With the unpredictable business environment and intense business competition, the companies are required to reach certain standards by improving their performance to align with such great demands. This study was conducted ... -
ANALISA PENGARUH OLFACTORY, EXPERIENTIAL MARKETING, SERVICE QUALITY, DAN CUSTOMER SATISFACTION TERHADAP REPURCHASE INTENTIONS PADA PELANGGAN TOUS LES JOURS GALAXY MAL SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-07-31)This study aimed to find out the influence of olfactory marketing, experiential marketing, service quality, and customer satisfaction on repurchase intentions of TOUS les JOURS’ (located on Galaxy Mal Surabaya) ... -
ANALISA PENGARUH CUSTOMER AUTHENTICITY PERCEPTION TERHADAP BRAND LOYALTY MELALUI BRAND AWARENESS, BRAND IMAGE DAN PERCEIVED QUALITY PADA KONSUMEN D’CAFESERA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-02)Food and beverage industry is currently growing rapidly with the development of the times, this is of course the impact of increasingly competitive competition in the food and drink market. So nowadays there is a restaurant ... -
ANALISIS PENGARUH PRODUCT QUALITY, SERVICE QUALITY DAN SALESPERSON COMPETENCE TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION DAN TRUST OF MANUFACTURE PADA PELANGGAN KAFE EXCELSO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-04)In the industrial world, a sector that will remain potential and will continue to grow is the food and beverage industry. This industry will not be affected by the global crisis that occurs, because food and beverages ... -
THE EFFECT OF CURIOSITY AND TECHNOLOGY ACCEPTANCE MODEL ON TOKOPEDIA REPURCHASE INTENTION IN SURABAYA THROUGH PERCEIVED HEDONIC VALUE
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-10-02)Online shopping is taking over new era of shopping. Buying product or service from online store then the products or service come to our doorstep in easy click with no hard effort and avoid unproductive, inefficient time ...