Faculty of Business School: Recent submissions
Now showing items 301-320 of 1027
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ANALISIS PENGARUH FOOD QUALITY, SERVICE QUALITY, PHYSICAL ENVIRONMENT QUALITY TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PADA PELANGGAN RUMAH MAKAN BU RUDY DHARMAHUSADA SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-09)The development of the food industry is increasing in Indonesia, especially in East Java. Especially in the city of Surabaya, many restaurants or cafes are growing and developing starting at low prices, comfortable places, ... -
ANALISIS PENGARUH DIMENSI SERVICE QUALITY DAN PRODUCT QUALITY TERHADAP CUSTOMERS SATISFACTION YANG MEMBENTUK REPURCHASE INTENTION PADA PELANGGAN H&M DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-06)Retail business in Indonesia is increasingly developing which shows very tight growth and competition, one of them is fashion retail. Clothing has become a lifestyle and fashion as a symbol of status, position, or position ... -
ANALISIS PENGARUH FAKTOR STORE PHYSICAL ASPECTS, STORE RELIABILITY, DAN STORE PERSONNEL ATTENTION TERHADAP ATTITUDE TOWARD STORE BRAND MELALUI BRAND CUES PERCEPTION PADA PELANGGAN COACH DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-09)Modernization of lifestyles that are influenced by globalization and the development of existing technology make fashion items made from leather become one of the icons. This is an opportunity for companies or fashion ... -
ANALISIS PENGARUH STORE IMAGE, PRODUCT SIGNATURENESS, QUALITY VARIATION, TERHADAP PERCEIVED QUALITY DAN REPURCHASE INTENTIONPELANGGAN VALUE PLUS HYPERMART DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-18)The growth of the retail business in Indonesia shows a significant number. In this case, requires retail companies to be able to meet customer needs and adjust customer desires so that the company must be able to detect ... -
ANALISIS PENGARUH PERCEIVED EASE OF USE, PERCEIVED ENJOYMENT, PERCEIVED USEFULNESS DAN ATTITUDE TOWARD USING TERHADAP BEHAVIORAL INTENTION DAN PADA AKHIRNYA MEMBENTUK ACTUAL USAGE PENGGUNA OVO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-09)The rapid development of technology and information has had a developmental impact in various fields, including in the field of payment systems in buying and selling transactions known as electric money or E-money. E-money ... -
ANALISIS PENGARUH SERVICEQUALITYTERHADAPCUSTOMER COMMITMENTDAN CUSTOMERLOYALTYPADAPELANGGAN XLDI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-04)The rapid development of Telecommunications was marked by the development of the number of customers, the development of technology and services. In terms of customer development, the growth of cellular telephone customers ... -
Analisis Pengaruh Perceived Control, Performance, Convenience, Dan Efficiency Terhadap Satisfaction Dan Loyalty Melalui Confidence Benefit Dan Special Treatment Benefit Pada Pelanggan Online Citilink Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-23)PT. Citilink Indonesia is a company engaged in air transportation services. Citilink is included in the category given low cost. Besides that Citilink also invites those who are very concerned and prioritize passenger ... -
PENGARUH ADVERTISING SPENDING, ATTITUDES TOWARD ADVERTISEMENT, DAN MONETARY PROMOTIONS, TERHADAP BRAND AWARENESS, PERCEIVED QUALITY, BRAND ASSOCIATIONS, DAN PURCHASE DECISION PENGGUNA APLIKASI OVO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-30)Financial technology (fintech) has advantages over conventional banks. Leaner organizational structure and dynamic penetration power, making Fintech move faster and more agile than conventional banks. Fintech offers new ... -
ANALISIS PENGARUH SERVICE QUALITY, FOOD QUALITY DAN PRICE TERHADAP BEHAVIORAL INTENTIONS MELALUI CUSTOMER SATISFACTION PADA KONSUMEN COCARI DI JALAN INDRAGIRI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-16)The Indonesian economy has experienced rapid growth in 2013, with populations emerging from the middle class and affluent consumers. Increasing a busy lifestyle in urban areas is one factor for high consumption. By having ... -
ANALISIS PENGARUH FAKTOR PERFOMANCE, RELIABILITY, DURABILITY, SERVICEABILITY, AESTHETHICS, CONFORMANCE OF SPECIFICATION, PERCEIVED QUALITY TERHADAP REPURCHASE INTENTION PADA PENGGUNA OPPO Find X DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-30)The development of technology leads to digital and mobile. Now the existence of a smartphone can replace everything. Smartphones are one of the needs of modern society. Smart phones are very important for us because they ... -
Analisis Pengaruh Social Media Marketing Terhadap Brand Awareness Dan Brand Image Dalam Membentuk Brand Loyalty Pelanggan Shopee Di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-05)The rapid development of technology has become an opportunity for companies to develop their business. One of the most useful technological innovations is the internet. With the internet, companies can sell their products ... -
ANALISIS PENGARUH PRIVACY, PRACTICITY, DESIGN, SOCIALITY, ENJOYMENT, TERHADAP LOYALTY MELALUI SATISFACTION PADA PENGGUNA BNI MOBILE BANKING DI MANADO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-25)Along with technological developments and the high flow of globalization, it has had a tremendous impact on many people in the world. The development of increasingly rapid information technology, causes the role of ... -
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI CUSTOMER LOYALTY PELANGGAN LAZADA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-05)The technology is extremely influential in various things. The technology also has its advantages and disadvantages, so that the society is required to able to use as well as possible. The Internet is a form of technology ... -
ANALISIS PENGARUH FOOD QUALITY, PERSONAL INTERACTION QUALITY, PHYSICAL ENVIRONMENT QUALITY, DAN PERCEIVED VALUE TERHADAP CUSTOMER LOYALTY MELALUI SATISFACTION, TRUST, DAN COMMITMENT PADA PELANGGAN FRUT-O RUKO SAN DIEGO MR1-9 PAKUWON CITY SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-03)In big cities, cafes are very popular and growing very rapidly, where people often take the time to visit cafes to eat or drink and even just to be active in social media, activities and relax. This business sector engaged ... -
ANALISIS PENGARUH FAKTOR USABILITY, PRODUCT QUALITY, USER VALUE TERHADAP BRAND EQUITY MELALUI CUSTOMER EXPERIENCE PADA PENGGUNA iPHONE X DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-03)Technology smartphone that continues to grow rapidly to become number one in the technology industry’s world. iPhone is one of smartphone brands that has high value market share and high interest of consumers. In 2017, ... -
ANALISIS PENGARUH FUNCTIONS, USABILITY, DESIGN, APPLICATIONS, PRICE, CUSTOMER SUPPORT, CORPORATE IMAGE, SWITCHING BARRIER TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA PENGGUNA SMARTPHONE XIAOMI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-02)The development of telecommunications in the world is accelerating rapidly. Increased number of smartphone users. In today's era smartphones are no longer considered luxury goods but are considered as goods for every ... -
ANALISIS PENGARUH DIMENSI SERVICE QUALITY DAN PRICE TERHADAP CUSTOMER SATISFACTION DALAM MEMBENTUK RE-PURCHASE INTENTION PADA PELANGGAN CITILINK DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-09)The population of Indonesia in 2019 reached around 262 million people, making the number of air passenger traffic in Indonesia in the past decade sharply increasing. Aviation analysts in the country estimate the number ... -
ANALISIS FAKTOR-FAKTOR YANG MEMENGARUHI CUSTOMER SATISFACTION DALAM MEMBENTUK REPURCHASE INTENTION PELANGGAN ACE HARDWARE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-16)The retail industry sector is one of the marketing products which selling goods directly to consumers. In general the retail industry is a business activity selling various kinds of goods for direct and indirect consumption. ... -
ANALISIS PENGARUH AESTHETICS, NAVIGABILITY, SERVICE EXPERIENCE, TRUST TERHADAP CONTINUANCE INTENTION MELALUI SELF EFFICACY, SATISFACTION PADA PENGGUNA OVO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-02)The rapid development of information technology has made community activities easier. One of the technologies that most plays a role in this convenience is the internet. With the internet, the daily transaction process ... -
ANALISIS PENGARUH QUALITY, PRICE LEVEL, PRICE FAIRNESS, POSITIVE EMOTIONS, DAN SYMBOLIC DIMENSION TERHADAP CUSTOMER SATISFACTION DAN PADA AKHIRNYA REPURCHASE INTENTION PELANGGAN TRANSMART HYPERMARKET DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-18)The growth of the Indonesian retail industry has slowed due to several things, such as the economic conditions of the lower middle class and the shifting consumption patterns to leisure (culinary, traveling, and ...