Browsing National Con (PRC) by Subject "Service Quality"
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The Effect of Service Quality and Customer Satisfaction Towards Customer Perception of Telkomsel’s Kartu AS
(Konferensi Nasional Universitas Pelita Harapan Surabaya - 3–4 Agustus 2012, 2012-08-03)Abstract - The purpose of this paper is to find out the determinants that are significantly influencing Telkomsel’s customer’s perception. The study surveyed 100 Telkomsel users to determine the key influential factors ...