dc.contributor.author | Sondakh, Oliandes | |
dc.date.accessioned | 2018-01-19T07:59:46Z | |
dc.date.available | 2018-01-19T07:59:46Z | |
dc.date.issued | 2017-09-01 | |
dc.identifier.uri | http://hdl.handle.net/123456789/1030 | |
dc.description.abstract | Family business is one of the phenomenon in business world, aside from their numbers, family
business also have significant share on state income. One characteristic of family business is the
representation of the family in company management / administration. This representation is
sometimes the reason of some problems in the company, one of it is process design. In the family
business, the tendency of process design is centralistic and personal, this is because of the nature
of the family business is "authoritarian". Meanwhile, due to the growth of the company and its
competition with another companies, the need to have a more structured design process becomes
mandatory. Since 1980s, the concept of Total Quality Management (TQM) has evolved into one of
the most frequently imbued concepts to improve company performance, and one of the
management tools that can be used to implement TQM is the Malcolm Baldrige National Quality
Award (MBNQA). This study aims to test and analyze the effect of MBNQA on employee
performance in family business X in Indonesia. Simple linear regression is used as a tool for
hypothesis testing. A total of 108 employees were used as samples for this study. The results show
that the application of MBNQA criteria can enhance employee performance. This shows that in
order to achieved “targeted” employee performance, family business need to focus on structured
process design | en_US |
dc.language.iso | en | en_US |
dc.publisher | Program Studi Entrepreneurship PODOMORO UNIVERSITY | en_US |
dc.relation.ispartofseries | Volume 3, Nomor 1 September 2017; | |
dc.subject | Total Quality Management | en_US |
dc.subject | Malcolm Baldrige National Quality Award | en_US |
dc.subject | Employee Performance | en_US |
dc.subject | Family Business | en_US |
dc.title | THE EFFECT OF QUALITY CULTURE AND LEADERSHIP ON FAMILY BUSINESS PERFORMANCE EXCELLENCE THROUGH STRATEGIC PLANNING AND PERFORMANCE ASSESSMENT | en_US |
dc.type | Journal | en_US |