RANCANGAN PERBAIKAN PROSES BISNIS PADA PROSEDUR YARD OPERATIONALS DI PERUSAHAAN EKSPEDISI LAUT DI SURABAYA DENGAN MENGGUNAKAN PENDEKATAN BUSINESS PROCESS REENGINEERING

Abstract

Sailing is one of the emerging service industries today. PT. XYZ is one of the shipping industry that has ISO 9001:2015 certificate in 2016. Problem faced by the company thas it the time required to do the stuffing process takes two hours with an employee of 8 people. The method that used in this research is BPR method. BPR is an analysis, design process, and work flow within organization. Data collection was obtained from interview activities. The data that been obtained will be changed using the BPR method. The results of the analysis showed that there are 13 potential processes to be repaired. Methods for determining the application of BPR to potentially revamped processes by eliminating the process of 3 processes, reducing the number of human resources by 8 people, and merging 10 processes.