dc.contributor.author | Budianto, Christopher Stefanus | |
dc.date.accessioned | 2018-02-23T09:31:27Z | |
dc.date.available | 2018-02-23T09:31:27Z | |
dc.date.issued | 2018-01-08 | |
dc.identifier.uri | http://hdl.handle.net/123456789/1104 | |
dc.description.abstract | In the era of globalization technological development is very close to the
needs of everyday people. Many marketers take advantage of the Internet along
with technological advances to market their products. The Internet is used by
marketers as a medium of communication to growing customers who have
facilitated the development of new business relationships and has opened up
cross-border market opportunities for companies. One business that utilizes the
internet is the Online travel agent. Traveloka is one of the online travel agents
originating from Indonesia established in 2012 by Ferry Unardi, Derianto
Kusuma, and Albert. PT. Trinusa Travelindo through its website Traveloka.com in
2013 Traveloka switched function to be a real reservation of airline tickets of
various local and international airlines and serve the destination routes to various
regions in Indonesia and abroad which previously Traveloka only serves as a
website metasearch, the search engine for make a comparison plane ticket prices
from various other sites..
The results showed the greatest regression result with the effect of
appreciation on customer relationship amounted to 0.368. Next is the influence of
system quality to customer engagement that is equal to 0.343. Then the influence
of customer engagement on brand loyalty is 0.319.next is the influence of the
quality of information to customer engagement with the value of regression of
0.252 and the last is the influence of virtual interactivity to brand loyalty with
regression value of 0.244. Managerial implications that can be done Traveloka site
is the addition of Bus ticket service and increase features of online taxis. | en_US |
dc.language.iso | ina | en_US |
dc.subject | Information Quality | en_US |
dc.subject | System Quality | en_US |
dc.subject | Virtual Interactivity | en_US |
dc.subject | Rewards | en_US |
dc.subject | Customer Engagement | en_US |
dc.subject | Brand Loyalty | en_US |
dc.title | ANALISIS PENGARUH VARIABEL INFORMATION QUALITY, SYSTEM QUALITY, VIRTUAL INTERACTIVITY, DAN REWARDS TERHADAP BRAND LOYALTY MELALU CUSTOMER ENGAGEMENT PADA SITUS TRAVELOKA DI SURABAYA | en_US |
dc.type | Thesis | en_US |