ANALISIS PENGARUH OBJECTIVE NEW PRODUCT QUALITY, INDIRECT NETWORK EXTERNALITIES, DIRECT NETWORK EXTERNALITIES TERHADAP NEW PRODUCT PERFORMANCE MELALUI SWITCHING COSTS PADA PENGGUNA IPHONE 7 DI SURABAYA

Abstract

In the competition in the world of trade in 2016, especially in the field of technology has grown very tightly. And every new technology will surely have benefits for many people. The competition of the smartphone industry in Indonesia is becoming increasingly tight as more and more brands are competing in this business. The product brand that dominates Indonesia in 2016 is Apple. Apple as a multinational company in the field of technology that currently has its flagship product, the iPhone 7. This study aims to find out how the influence of Objective New Product Quality, Indirect Network Externalities, and Direct Network Externalities to New Product Performance through Switching Costs. The expected benefit of this research is to increase the repertoire of science in the field of management, especially how big the influence of Switching Costs so as to improve the New Product Performance of users of Apple iPhone 7 products. This research is a causal research. The research method used is quantitative method with data processing using AMOS. Data collection was done by distributing questionnaires to 109 respondents with characteristics of male and female respondents aged 18-60 years, owning and using Apple iPhone 7 in Surabaya in the last 6 months. The results showed that Objective New Product Quality has no significant effect on Switching Costs with regression coefficient of 0.207; Indirect Network Externalities variables significantly influence Direct Network Externalities with regression coefficient of 0.499; Indirect Network Externalities variable has no significant effect on Switching Costs with regression coefficient of 0.125; Direct Network Externalities variables significantly influence the Switching Costs with regression coefficient of 0.903; variable of Switching Costs have significant effect to New Product Performance with regression coefficient of 0458; Objective New Product Quality variables significantly influence the New Product Performance with regression coefficient of 0.441