DETERMINAN EMPLOYEE ENGAGEMENT DAN KONSEKUEN (OUTCOME) DARI EMPLOYEE ENGAGEGEMENT DI HOTEL ASTON MANADO
Abstract
In the work environment there are many things involved in improving
employee performance especially in the field of hospitality. Good performance of
employees can improve the services of the company to consumers or guests. Hotel
competition in Indonesia is getting tighter with the increasing number of new hotel
providers competing in this business. One of the hotel services company in
Indonesia is Aston which is a subsidiary of Archipelago International Hotels. Aston
as a multinational company in the field of hospitality that always provide services
and affordable prices in Manado.
This study aims to determine the influence of determinant factors (Work
Family Conflict, Perceived Supervisor Support, Monetary Reward, and NonMonetary Reward) Employee Engagement and Consequently (Outcome) of the
Employee Engagement. The expected benefit of this research is to increase the
repertoire of knowledge in the field of human resource management especially the
influence of Employee Engagement so as to increase Employee Performance from
employees at Aston Manado Hotel.
This research is a causal research. The research method used is quantitative
method with data processing using SPSS. Data collection was done by distributing
questionnaires to 53 respondents with characteristic of male and female respondents
aged 18-50 years, status, and tenure of more than 1 year.
The results showed that Work Family Conflict has significant and negative
effect to Employee Engagement with regression coefficient of 0.035; moderate
variables Perceived Supervisor Support to the relationship between Work Family
Conflict variable with Employee Engagement with regression coefficient of 0.108;
Monetary Reward variable has no significant effect on Employee Engagement with
regression coefficient of 0.701; Non-Monetary Reward variable significantly
influence Employee Engagement with regression coefficient of 0.035; and
Employee Engagement variable have significant effect to Employee Performance
with regression coefficient equal to 0.000