DETERMINAN EMPLOYEE ENGAGEMENT DAN KONSEKUEN (OUTCOME) DARI EMPLOYEE ENGAGEGEMENT DI HOTEL ASTON MANADO

Abstract

In the work environment there are many things involved in improving employee performance especially in the field of hospitality. Good performance of employees can improve the services of the company to consumers or guests. Hotel competition in Indonesia is getting tighter with the increasing number of new hotel providers competing in this business. One of the hotel services company in Indonesia is Aston which is a subsidiary of Archipelago International Hotels. Aston as a multinational company in the field of hospitality that always provide services and affordable prices in Manado. This study aims to determine the influence of determinant factors (Work Family Conflict, Perceived Supervisor Support, Monetary Reward, and NonMonetary Reward) Employee Engagement and Consequently (Outcome) of the Employee Engagement. The expected benefit of this research is to increase the repertoire of knowledge in the field of human resource management especially the influence of Employee Engagement so as to increase Employee Performance from employees at Aston Manado Hotel. This research is a causal research. The research method used is quantitative method with data processing using SPSS. Data collection was done by distributing questionnaires to 53 respondents with characteristic of male and female respondents aged 18-50 years, status, and tenure of more than 1 year. The results showed that Work Family Conflict has significant and negative effect to Employee Engagement with regression coefficient of 0.035; moderate variables Perceived Supervisor Support to the relationship between Work Family Conflict variable with Employee Engagement with regression coefficient of 0.108; Monetary Reward variable has no significant effect on Employee Engagement with regression coefficient of 0.701; Non-Monetary Reward variable significantly influence Employee Engagement with regression coefficient of 0.035; and Employee Engagement variable have significant effect to Employee Performance with regression coefficient equal to 0.000